IT Support Specialist

2 weeks ago


Junction City, Kansas, United States Brooksource Full time

Position Overview:

Brooksource is seeking a dedicated IT Support Specialist to assist our prominent retail client. This role involves working autonomously on both Desktop and Warehouse systems, focusing on software and hardware support. Key responsibilities include implementing and maintaining Desktop system software for business and warehouse operations, collaborating with Desktop Engineers for system analysis and upkeep, and preparing operational documentation.

Work Schedule: Mid-shift, 11:30 AM - 8 PM, with potential for occasional weekend work.

Essential Qualifications:

  • 2 to 5 years of experience in IT Support or a relevant combination of education and experience.
  • Strong willingness and ability to learn new technologies, tools, and processes.
  • Proficient in Microsoft Office (O365) Suite and Microsoft Windows Operating System.

Key Responsibilities:

  • Deliver exceptional customer service to internal users through various channels including phone, in-person, email, and trouble tickets.
  • Assess and prioritize trouble tickets and support requests based on their business impact.
  • Allocate trouble tickets and support requests to other team members as necessary.
  • Provide advanced assistance for end-user devices, software, and applications.
  • Offer specialized support for major warehouse systems, software, and hardware.
  • Efficiently manage the ticket queue by diagnosing issues, providing swift resolutions, and documenting solutions thoroughly.
  • Coordinate employee and equipment relocations with relevant departments as required.
  • Adhere to established processes and procedures for Desktop operational software tools, hardware, and system software; develop new processes as needed.
  • Create self-help documentation for end users and prepare necessary documentation for Desktop and Warehouse operational software tools, hardware, and system software.

Benefits:

  • Opportunity to work with one of the most respected and rapidly growing companies in the United States.
  • Brooksource offers competitive health and dental benefit plans, weekly paychecks during the contract period, six paid holidays, and eligibility for a 401K plan.

About Brooksource:

Brooksource is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.



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