Veterinary Client Support Specialist

2 weeks ago


Kansas City, Kansas, United States Ethos Veterinary Health Full time
Position Overview

We are seeking a dedicated full-time Veterinary Client Support Specialist to enhance our operations.

About Ethos Veterinary Health
Ethos Veterinary Health operates a network of 24-hour veterinary specialty and emergency hospitals that cater to the urgent needs of animals. Our team of board-certified specialists is committed to delivering advanced medical care to our patients.

Our facilities have earned recognition as some of the top veterinary practices in the region, fostering a supportive environment where team members can learn and grow together.

Key Responsibilities:
  • Greet clients warmly and assist them with compassion and professionalism.
  • Accurately prepare and manage documentation and medical records.
  • Inform and guide clients about our services and veterinary practices.
  • Handle appointment scheduling, emergencies, and client inquiries while ensuring optimal care and satisfaction.
  • Process billing and payments with precision.
  • Maintain and update client and pet records in compliance with legal standards.
  • Assist with various administrative tasks, including scanning and emailing.
  • Collaborate with the team to achieve shared objectives.
  • Recognize when to seek assistance in client-related matters that deviate from standard protocols.
Candidate Profile:
  • Strong interpersonal skills with the ability to build positive relationships.
  • Basic proficiency in Windows-based computer applications.
  • Effective communication skills and the ability to manage multiple tasks.
  • Commitment to providing exceptional customer service.
  • Self-motivated and dedicated to delivering high-quality service.
Check out our video to learn more about the work environment at Ethos Veterinary Health.

Compensation and Schedule:
  • Starting pay is $16, based on experience.
  • Shift differentials are available for weekend and overnight shifts.
  • Availability for swing or overnight shifts is required.
Benefits:
* 401(k) matching
* Employee assistance programs
* Flexible scheduling options
* Health insurance plans
* Paid time off
* Professional development support
* Tuition assistance for accredited veterinary programs
* Shift differentials
* Quarterly bonus opportunities
* Uniform allowance
* Medical, dental, and vision coverage
* Short and long-term disability insurance
* Life insurance options
* Pet insurance
* Generous employee pet discount

Ethos Veterinary Health is dedicated to leading the way in veterinary innovation and excellence. As a premier network of specialty and emergency hospitals, we provide unparalleled care to millions of pets each year. Our collaborative team of over 1,500 specialized veterinarians utilizes cutting-edge technology and evidence-based practices to ensure the highest standard of care. Discover more about our commitment to veterinary excellence.

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