Client Relations Specialist
2 weeks ago
At Russell Stover, we are passionate about our craft and dedicated to our values of excellence, innovation, responsibility, and teamwork. As a leading producer of premium chocolates, we have been delighting customers for over a century with our exceptional products. Our legacy brands, including Russell Stover Chocolates, Whitman's, and Pangburn's, are synonymous with quality and joy. Join us in our mission to spread happiness through chocolate
Your Role...
The Client Relations Specialist will manage incoming inquiries from customers and sales representatives. Successful candidates will undergo a comprehensive training program to equip them for their responsibilities.
Your Responsibilities...
- Deliver outstanding customer service by addressing all inquiries (via phone and email) promptly and professionally.
- Build and maintain strong relationships with both internal stakeholders and customers.
- Exhibit proficiency in processing orders, resolving issues, and navigating our systems.
- Proactively address customer concerns and inquiries.
- Thrive in a dynamic environment while managing multiple tasks and responsibilities.
- Utilize strong problem-solving skills to assist customers effectively.
- Identify and recommend products that align with customer needs.
- Foster a collaborative and flexible team environment.
- Support various administrative tasks as required.
(Basic Qualifications)
- High School Diploma or GED
- Minimum age of 18 years
(Preferred Qualifications)
- 6 months to 1 year of experience in a call center or customer service role
- Excellent telephone and interpersonal communication skills
- Strong written and verbal communication abilities
- Familiarity with web-based sales systems
- Proficient computer skills
- Aptitude for building rapport with customers
- Effective problem-solving capabilities
- Strong listening skills
Employment is contingent upon verification of eligibility, successful completion of a drug screening, and satisfactory background checks.
Make Happy. Work Happy.
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