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Veterinary Client Support Specialist
2 months ago
We are seeking a full-time Veterinary Client Support Specialist to enhance our operations in the veterinary field. About Us: Ethos Veterinary Health is a leading network of specialty and emergency veterinary hospitals dedicated to addressing the urgent needs of animals within our communities. Our team of board-certified specialists is committed to providing the highest level of care for our patients.
Our facilities have been recognized among the top veterinary providers in the region, reflecting our commitment to excellence. We foster a supportive and collaborative environment where team members can grow and learn from one another.
Key Responsibilities:
- Greet clients warmly and assist them with their inquiries in a compassionate manner.
- Accurately prepare and review necessary documentation and medical records.
- Inform and guide clients about our services and veterinary practices.
- Manage appointments, emergencies, and client requests, ensuring top-notch care and satisfaction.
- Process invoices and payments with precision.
- Maintain and update client and pet records in compliance with legal standards.
- Assist with various administrative tasks, including scanning and emailing.
- Collaborate with the team to achieve shared objectives.
- Recognize when to seek guidance in client-related matters that fall outside standard protocols.
About You:
- Possess excellent interpersonal skills and the ability to cultivate positive relationships.
- Have a basic understanding of computer programs.
- Demonstrate effective communication skills, along with the ability to multitask and prioritize effectively.
- Exhibit a strong commitment to providing exceptional customer service.
- Be a motivated individual who is dedicated to delivering outstanding service.
Compensation starts at $16, commensurate with experience, with additional shift differentials for weekends and overnight shifts. Benefits include:
- 401(k) matching
- Employee assistance programs
- Flexible scheduling
- Health insurance options
- Paid time off
- Professional development support
- Tuition assistance for accredited veterinary programs
- Quarterly bonus opportunities
- Uniform allowance
- Comprehensive medical, dental, and vision coverage
- Life and pet insurance
- Generous employee pet discount
Ethos Veterinary Health is committed to innovation and excellence in veterinary medicine. We provide a comprehensive benefits program to support our employees' well-being and professional growth. Equal Opportunity Employer: We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
