Retail Operations Leader

2 weeks ago

Woodbridge, Virginia, United States Chico's Full time
POSITION SUMMARY:

The Retail Operations Leader is essential in fostering a customer-centric and product-driven sales environment where our core values guide every aspect of store management. This role encompasses overseeing sales operations, safeguarding assets, and managing human resources to ensure an exceptional customer journey and optimal profitability.


KEY RESPONSIBILITIES:

Performance Management:
  • Evaluates sales data and key performance indicators to identify business needs and implements effective sales strategies.
  • Sets clear expectations and holds the team accountable for meeting brand standards and performance metrics.
  • Manages payroll and inventory budgets efficiently.
  • Supervises daily operational tasks including scheduling, inventory audits, and financial documentation.
  • Ensures adherence to financial policies regarding cash handling and merchandise transactions.
  • Conducts training to reinforce compliance with loss prevention and operational procedures.
  • Oversees inventory management processes and ensures optimal merchandise presentation.
  • Fosters a high-performance culture, motivating the sales team to achieve their goals.
  • Provides training to enhance the management team's business acumen.
  • Facilitates product knowledge training for the sales team.

Team Development:
  • Inspires and motivates the team, promoting a shared vision and embodying core values.
  • Encourages a collaborative approach to problem-solving.
  • Acts as a liaison between store teams and field leadership to drive positive changes.
  • Seeks personal growth opportunities and welcomes feedback to enhance leadership skills.
  • Recognizes and values the diverse talents within the team, providing guidance and empowering team members.

Customer Engagement:
  • Exemplifies and promotes exceptional customer service standards, ensuring a seamless shopping experience.
  • Addresses customer concerns promptly and effectively.
  • Maintains a smooth and efficient checkout process, staying informed on policies and procedures.
  • Encourages team engagement with customers through loyalty programs and personalized communication.

Talent Management:
  • Attracts and retains a high-performing team through effective recruitment strategies.
  • Focuses on ongoing talent development and performance discussions.
  • Evaluates team performance and provides constructive feedback.
  • Collaborates with management to resolve human resources issues efficiently.
  • Recognizes and rewards outstanding team performance to drive engagement.

ADDITIONAL REQUIREMENTS:
  • High School diploma or equivalent.
  • Minimum of 3 years in retail management.
  • Strong communication skills, both verbal and written.
  • Proven track record in customer service and sales leadership.
  • Ability to adapt to company technology.
  • Strong organizational and multitasking abilities in a dynamic environment.
  • Familiarity with apparel products.
  • Demonstrated leadership and team-building skills.
  • Commitment to community involvement and outreach.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing and reaching as part of operational duties.

This position may be available across various brands, and responsibilities may differ accordingly.

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