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Store Operations Leader

2 months ago

Woodbridge, Virginia, United States At Home Full time

Operations Manager at Home Décor Retailer

About the Company: At Home aims to be the premier destination for home décor, dedicated to making stylish living accessible for everyone.

Position Overview:

The Operations Manager (OM) plays a crucial role in managing all operational functions at the retail level to meet the company's strategic goals, improve customer satisfaction, and boost sales performance. Collaborating closely with the Store Director, the OM guides the operations team to uphold a clean, safe, and inviting atmosphere for customers and staff alike.

  • Recruit, mentor, and lead a store team that embodies At Home's Vision, Mission, Values, and business objectives.
  • Oversee the hiring, training, and development of team members to foster a positive shopping experience.
  • Make informed employment decisions, establish performance goals, and drive team success.
  • Work in partnership with the Store Director to enhance staffing efficiency and support key business metrics.
  • Analyze store financial reports, create budgets, and optimize sales and profitability.
  • Organize and schedule team responsibilities, manage operational processes, and ensure readiness for daily operations.
  • Direct the implementation of stocking procedures, merchandise new arrivals, and maintain a secure store environment.
  • Address customer inquiries swiftly to guarantee a satisfying shopping experience.
  • Manage critical areas such as inventory control, cash management, safety protocols, and expense oversight to enhance store profitability.

Required Qualifications & Skills:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent; a college degree is preferred.
  • A minimum of 3 years of Management or Leadership experience, or equivalent experience with At Home.
  • Proven experience leading a team of 10 or more across various departments.
  • Experience managing a revenue or operating budget of at least $5 million.
  • Availability for a flexible schedule; capability to lift heavy items.
  • Proficient in Microsoft Office Suite (Word, Excel).
  • Strong communication skills and a commitment to ethical practices.
  • Ability to foster teamwork, delegate responsibilities, and inspire team members.
  • Adaptable, innovative, and capable of managing changing priorities.