Retail Operations Supervisor

1 week ago

Woodbridge, Virginia, United States Tumi Full time

About Us:

Since 1975, TUMI has been at the forefront of creating premium business, travel, and performance luxury essentials, designed to enhance, simplify, and elevate every aspect of life on the go. We merge impeccable functionality with a spirit of creativity, dedicated to empowering journeys as a lifelong partner to those who move and create in pursuit of their dreams. Our brand is available globally in over 75 countries, with approximately 2,000 retail locations.

Employee Benefits:

  • Career development opportunities
  • Work-life balance initiatives
  • Comprehensive training programs
  • Paid time off
  • Pet insurance options
  • Tuition reimbursement
  • Employee discounts
  • Employee Assistance Program (EAP)
  • A robust benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, a 401(k) plan with company matching, and commuter benefits.
  • Eligibility for quarterly sales bonus programs based on performance metrics.

Your Role:

As a key member of our Retail team, the Retail Operations Supervisor is tasked with crafting a client experience that embodies the essence of our brand while fostering and nurturing strong client relationships and driving sales through exceptional service.

The ideal candidate will be dedicated to client satisfaction, showcasing a profound understanding of, if not a passion for, the luxury, travel, fashion, and lifestyle sectors.

The TUMI retail environment promotes an entrepreneurial mindset, offering opportunities for growth as we collaborate to enhance sales, key performance indicators (KPIs), client engagement, and brand recognition.

Key Responsibilities:

Achieving Performance Goals:

  • Surpass individual and store baseline targets for personal sales and KPI metrics, including conversion rates, dollars per transaction (DPT), units per transaction (UPT), and client data capture.

Leadership and Initiative:

  • Exhibit strong initiative, planning, prioritization, strategic thinking, and effective change management.
  • Demonstrate pride in work and strive for excellence.
  • Take ownership of performance and complete all assigned tasks within deadlines.

People Development:

  • Training and Development: Assist in training others through consistent roleplay and coaching. Be open to new ideas and concepts while quickly adapting to the role. Support the Store Manager in training and developing store associates. Set quarterly personal development goals.
  • Coaching and Feedback: Clearly communicate strengths, goals, and areas for improvement. Employ critical thinking and solution-oriented approaches. Utilize company tools to foster a comprehensive coaching culture. Be receptive to feedback from supervisors, peers, and team members.
  • Networking and Recruiting: Collaborate with the Store Manager in recruiting and networking to ensure the hiring of high-caliber team members while maintaining a pool of potential candidates.

Communication and Relationship Building:

  • Exhibit strong written and verbal communication skills: Adapt communication style to various audiences.
  • Uphold ethical standards in all job functions.
  • Support organizational goals and adapt flexibly to change.
  • Maintain composure and effectively de-escalate situations.
  • Collaborate efficiently with the team.

Compliance:

  • Assist the Store Manager in managing store schedules, timecards, and payroll.
  • Maintain TUMI University training requirements.
  • Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

  • Ensure the store adheres to visual merchandising guidelines and directives.
  • Deliver exceptional client service through the use of client books, thank you cards, and event strategies, ensuring a consistently superior client experience.

Qualifications:

  • Comprehend the TUMI brand and possess a genuine passion for the lifestyle, clientele, and product range.
  • Value a collaborative environment and demonstrate openness to feedback.
  • Ability to stand, move around the store, lift, and push boxes weighing up to 30 pounds, and utilize a ladder as needed.
  • Possess strong sales and client service experience, preferably in the luxury sector.
  • Demonstrate a proven track record of meeting sales targets and achieving KPIs.
  • Flexible availability to work evenings, weekends, mornings, and holidays as required.
  • Exhibit a strong sense of integrity and lead by example.
  • Possess excellent time management skills.

Why You Will Appreciate Working Here:

At TUMI, you will discover a vibrant working atmosphere, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are valued as integral parts of the organization and recognized for their contributions. We are committed to providing a workplace that offers every individual the chance to make a meaningful impact, along with the necessary tools for success—support for individual career advancement, professional training and development initiatives, and an inspiring environment—coupled with competitive salaries and comprehensive benefits.

Our Values:

  • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI is dedicated to protecting what matters most, including the possessions you own and the planet you explore. We believe in preserving our planet for future travelers by prioritizing excellence and quality, ensuring that every TUMI product serves a lifelong purpose, supported by rigorous testing standards, exploration of recycled materials, and a global repair network.
  • PARTNERS WE BELIEVE IN. Our commitment to supporting the most vulnerable among us aligns with our mission and is a core aspect of our operations. We focus on three primary areas: promoting wellbeing, empowering at-risk communities, and safeguarding the earth's beautiful landscapes. Each year, we extend our philanthropic efforts to partners that enact meaningful change.
  • DIVERSITY & INCLUSION. We are dedicated to fostering a diverse and vibrant culture, welcoming individuals from all backgrounds. Our longstanding commitment to diversity and inclusion empowers everyone to bring their authentic selves and unique perspectives to work each day.

The actual compensation offered will depend on various factors, including qualifications for the position and relevant experience, as well as other legitimate, non-discriminatory business factors specific to the role or location.

TUMI is an equal opportunity employer and is committed to fostering a work environment where all applicants, associates, customers, and other individuals are treated with dignity and respect, free from unlawful harassment, discrimination, or retaliation.

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