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Automotive Service Operations Leader
2 months ago
We are seeking a skilled Automotive Service Manager to oversee our operations and enhance customer satisfaction. With a rich history in the automotive sector, our company is dedicated to delivering exceptional service.
POSITION OVERVIEW:
This role is pivotal in ensuring that customers receive top-notch service through effective sales strategies and customer engagement. The manager will be responsible for managing customer interactions and optimizing sales processes.
KEY RESPONSIBILITIES:
- Conducts a significant volume of follow-up calls to engage potential clients, demonstrating strong phone sales skills and the ability to finalize sales in a single interaction.
- Interacts with customers both face-to-face and via phone to facilitate successful sales conversions.
- Builds and nurtures lasting relationships with clients to ensure repeat business.
- Regularly achieves or surpasses set sales goals.
- Adheres to established sales protocols to maintain consistency and quality.
- Offers informed service recommendations to clients based on their needs.
- Manages workflow efficiently to enhance service delivery.
- 2 to 5 years of experience in a direct sales environment.
- Proven track record in a role that combines base salary with commission.
- Retail experience is advantageous.
- Excellent communication abilities are essential.
