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Retail Operations Leader
2 months ago
Join Our Fashion-Forward Team We are seeking a passionate individual who is committed to creating a stylish and engaging shopping experience for women.
POSITION SUMMARY: The Retail Operations Leader is responsible for fostering a customer-centric and product-oriented sales environment. This role encompasses overseeing sales operations, safeguarding assets, and managing human resources functions to ensure an exceptional customer experience and optimal profitability. We take pride in our work and believe that our teams create the most incredible workplace for growth and learning.
KEY RESPONSIBILITIES:
- Performance Management: Analyze sales data and key performance indicators to identify business needs; implement effective in-store sales strategies.
- Team Accountability: Set clear expectations and hold the store team accountable for meeting brand standards and performance metrics.
- Operational Oversight: Manage payroll and supply budgets, and supervise essential operational tasks such as scheduling, inventory audits, and financial reporting.
- Compliance and Training: Ensure adherence to all relevant laws and company policies; conduct training to reinforce compliance and operational controls.
- Visual Merchandising: Maintain a visually appealing store environment that reflects the brand's identity.
- Team Development: Cultivate a high-performance culture by motivating the sales team to achieve sales and productivity targets.
- Customer Engagement: Model and promote exceptional customer service standards, ensuring a seamless omnichannel experience.
- Talent Management: Attract, recruit, and retain a high-performing team while focusing on ongoing talent development.
QUALIFICATIONS:
- High School diploma or equivalent required.
- Minimum of 3 years of retail management experience.
- Strong communication skills, both verbal and written.
- Proven track record in customer service and sales leadership.
- Ability to adapt to technology and manage multiple tasks in a fast-paced environment.
- Knowledge of apparel products and strong organizational skills.
- Commitment to community involvement and outreach.
PHYSICAL REQUIREMENTS: Ability to walk and stand for extended periods, occasional lifting of up to 50 lbs, and frequent climbing.
Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.