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Store Operations Leader

2 months ago

Woodbridge, Virginia, United States At Home Full time

Operations Manager at Home Décor Retailer

About the Company: At Home strives to be the premier destination for home décor, committed to making stylish living accessible to all.

Position Overview:

The Operations Manager (OM) plays a crucial role in managing all operational functions at the retail location to meet the company's strategic goals, enhance customer experience, and boost sales performance. Collaborating closely with the Store Director, the OM directs the store operations team to ensure a clean, safe, and inviting atmosphere for customers and staff alike.

  • Develop, mentor, and lead a store team that embodies At Home's Vision, Mission, Values, and business objectives.
  • Recruit, onboard, train, and nurture team members to deliver an exceptional customer experience.
  • Make staffing decisions, establish performance goals, and drive team effectiveness.
  • Work alongside the Store Director to optimize workforce efficiency and support key business metrics.
  • Analyze store financial performance, create budgets, and maximize revenue and profitability.
  • Organize and schedule team activities, manage operational processes, and ensure readiness for daily operations.
  • Oversee the execution of inventory processes, merchandise new products, and maintain a secure store environment.
  • Address customer inquiries swiftly to ensure a satisfying shopping experience.
  • Manage critical areas such as inventory control, cash management, safety protocols, and expense oversight to enhance store profitability.

Qualifications & Skills:

  • Must be at least 18 years of age.
  • High School Diploma or equivalent; a college degree is preferred.
  • A minimum of 3 years of Management or Leadership experience, or equivalent experience within At Home.
  • Proven experience leading a team of 10 or more across various departments.
  • Experience managing a revenue or operating budget of at least $5 million.
  • Availability for a flexible schedule; capability to lift heavy items.
  • Proficient in Microsoft Office Suite (Word, Excel).
  • Strong communication skills and adherence to ethical standards.
  • Ability to foster teamwork, delegate responsibilities, and inspire team members.
  • Adaptable, innovative, and capable of managing changing priorities.