Hotel Front Desk Associate

5 days ago


San Antonio, Texas, United States stayAPT Suites Lackland Full time

About the Role

We're seeking a highly skilled and professional front desk agent to deliver exceptional guest experiences at StayAPT Suites Lackland. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring a seamless stay with us.

Key Responsibilities

  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet our high standards.
  • Provide a warm welcome to every guest, checking them in and out efficiently, and ensuring accurate key distribution and room assignments.
  • Handle incoming calls, online and in-person room bookings, and respond to guest inquiries regarding room rates, availability, amenities, rewards programs, and special requests.
  • Maintain accurate and up-to-date guest account information, ensuring seamless transactions and a positive guest experience.
  • Address customer complaints in a professional and courteous manner.

Requirements

  • Proficiency in Microsoft Office and reservation management systems.
  • Excellent interpersonal, time management, organizational, and customer service skills.
  • Ability to handle telephone calls and mitigate stressful situations with ease.
  • High school graduate, GED recipient, or equivalent.
  • 1+ year of hotel industry experience or related job preferred.


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