Hotel Operations Manager

5 days ago


San Antonio, Texas, United States HYATT Hotels Full time
Job Summary

At Hyatt Hotels, we are seeking a highly skilled and experienced Hotel Operations Manager to join our team. As a key member of our front office staff, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest service and satisfaction.

Key Responsibilities
  • Supervise Front Desk Staff: Hire, train, and develop a team of front desk agents to provide exceptional guest service and ensure seamless check-in and check-out processes.
  • Maintain Guest Service Standards: Ensure that all guest interactions are handled with professionalism and courtesy, and that guest complaints are resolved promptly and efficiently.
  • Manage Cash Control: Oversee the handling of cash and credit transactions, and ensure that all financial transactions are accurate and secure.
  • Develop and Implement Operational Plans: Collaborate with the hotel management team to develop and implement operational plans that drive revenue growth and improve guest satisfaction.
  • Manage Staff Scheduling: Schedule front desk staff to ensure adequate coverage during peak periods and minimize overtime.
  • Contribute to Hotel Profitability: Work closely with the hotel management team to identify opportunities to improve revenue and reduce costs.
Requirements
  • Experience: Minimum of one year of experience in a front office supervisory role in a hotel or hospitality setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.


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