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Front Desk Operations Manager
2 months ago
**About the Role**
White Lodging is seeking a highly skilled and experienced Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for leading the Front Office department and ensuring that our guests receive exceptional service.
**Key Responsibilities**
- Lead and manage the Front Office team, providing guidance and coaching to ensure excellent service delivery.
- Develop and implement strategies to improve front desk operations, including process improvements and customer service initiatives.
- Collaborate with other departments to ensure seamless guest experiences.
- Manage front desk operations, including scheduling, payroll, and financials.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
**Requirements**
- Proven leadership and management experience in a hotel or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Passion for delivering exceptional customer service and creating a positive guest experience.
**What We Offer**
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
**About White Lodging**
White Lodging is a leading hospitality company that operates a portfolio of award-winning hotels and restaurants. We are committed to delivering exceptional guest experiences and creating a positive work environment for our associates.
