Head of Operations

4 days ago

Los Angeles, California, United States True Classic Full time
Job Description

Job Title: Head of Operations

Company: True Classic

Location: Remote

Job Type: Full-time

Industry: Fashion, Retail

About Us:

True Classic is a rapidly growing direct-to-consumer men's apparel brand. We are committed to empowering over 100M people worldwide to look good and feel good by the end of 2034. Our core values include:

  • Move the Needle: We are obsessed with driving tangible business results.
  • Harness Grit: We are ambitious and persevere through challenges with a relentless spirit.
  • Go Fast: We are nimble, open-minded, and seek the fastest path to success.
  • Execute as a Pro: We are curious and leverage data & insights to move in the right direction.
  • Be Creative: We are first-principles thinkers and develop bold ideas to challenge the status quo.
  • Lead with Empathy: We obsess over our customers to consistently over-deliver.

Job Summary:

We are seeking an exceptional Head of Operations to drive efficiency and excellence across our operations. The ideal candidate will have a proven track record in supply chain management and operations within an omnichannel, global retail environment, and be comfortable thriving in a fast-paced, high-growth setting.

Key Responsibilities:

Team Leadership
  • Recruitment & Development: Hire and onboard top talent for internal teams and external partners, ensuring they align with the company culture and values.
  • Team Motivation: Develop and implement strategies to foster a collaborative and high-performance work environment, encouraging innovation and continuous improvement.
  • Partnership Management: Build strong & mutually-beneficial relationships with external partners (e.g., 3PLs, product vendors, consultants, SaaS partners, off-shore resources, etc) to ensure alignment with True Classic's goals and priorities.
Supply Chain Management
  • Procurement: Oversee sourcing and supplier management to ensure quality, cost-effectiveness, and timely delivery of product goods.
  • Sustainability & Compliance: Ensure all supply chain activities adhere to environmental, social, and governance (ESG) standards, and comply with all relevant regulations and certifications.
  • Risk Management & Contingency Planning: Develop and implement strategies to identify, assess, and mitigate risks across the supply chain, including geopolitical, economic, and environmental factors.
Logistics
  • Inbound Transportation: Coordinate closely with suppliers and transportation providers to optimize inbound delivery schedules, manage costs, ensure compliance, and maintain real-time tracking for proactive issue resolution.
  • Global Warehousing & Fulfillment: Oversee global warehouse operations to maximize efficiency, accuracy, and capacity, utilizing advanced technologies to streamline order fulfillment and maintain inventory integrity.
  • Outbound Transportation: Select and manage carriers to ensure cost-effective, timely deliveries, leveraging route optimization and performance monitoring to meet customer expectations.
  • Internal Transfers/Transportation: Ensure internal inventory transfers are executed in a timely and efficient manner.
  • Reverse Logistics: Develop customer-friendly return processes, focusing on efficient handling, refurbishment, and value recovery from returned goods, minimizing financial and environmental impact.
Project Management Office (PMO)
  • Strategic Project Oversight: Lead the PMO in managing key cross-functional projects, ensuring they are completed on time, within scope, and within budget.
  • Process Documentation & Optimization: Audit, document, and optimize all True Classic processes to enable the company to operate efficiently & effectively as we continue to scale (e.g Standard Operating Procedures (SOP), Decision Frameworks DFs) and Responsibility (RACI) documentation for all key processes and decisions).
  • Cross-Functional Collaboration: Coordinate with other departments to align project goals with overall business strategy and ensure successful project execution.
Central Inventory Management (CIM)
  • Real-Time Inventory Visibility: Implement and maintain systems that provide real-time, accurate inventory data across all distribution centers, ensuring informed decision-making and reducing stock discrepancies.
  • Inventory Audits & Compliance: Regularly conduct inventory audits and ensure compliance with company policies and industry standards, reducing the risk of shrinkage and improving overall accuracy.
  • Inventory Processes & Tech Integrations: Streamline and automate inventory management processes through the integration of advanced technologies and software solutions, enhancing efficiency, accuracy, and scalability across all operations.

Qualification Requirements:

  • Strong leadership and team-building skills.
  • Bachelor's degree in Supply Chain Management, Logistics, Operations Management, or a related field.
  • MBA or advanced degree preferred.
  • Minimum of 10 years of experience in operations and supply chain management.
  • Proven track record in leading and managing large-scale operations.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational abilities.
  • Experience with supply chain management software and systems.
  • Ability to thrive in a fast-paced, dynamic environment.

Skills and Competencies:

  • Experience in Consumer / Retail operations and supply chain.
  • Proficiency in data analysis and reporting tools.
  • Knowledge of international supply chain management.

Work Environment:

This is a remote position, allowing you to work from the comfort of your home or any location with reliable internet access within the United States. You will spend extended periods at a computer, so a comfortable and ergonomic workspace is essential. We provide the necessary tools and support to ensure a productive and collaborative virtual work experience. Additionally, the company holds quarterly all-hands meetings in California, which you would be expected to travel to and attend in person.

Compensation and Benefits:

  • Salary depends on experience.
  • Unlimited Sick Days & PTO.
  • Company paid medical, dental, and vision PPO insurance (Anthem Gold PPO).
  • 401k plan with 3% company match.
  • Monthly $200 stipend for home office expenses.
  • Free $1,000 worth of True Classic merchandise every year.
  • Free Employee Assistance Program.

Equal Opportunity Employer:

We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or an accommodation due to a disability, please reach out to Human Resources.

  • Head of Culinary Operations

    2 weeks ago

    Los Angeles, California, United States One Haus Full time

    Head of Culinary Operations - Exclusive Private ClubAn exclusive private club is seeking a skilled Head of Culinary Operations to oversee culinary functions across multiple venues. The successful candidate will be innovative, culturally aware, and dedicated to surpassing member and guest expectations. This role entails responsibility for menu creation,...

  • Head of Human Resources Operations

    1 week ago

    Los Angeles, California, United States Dignity Health Full time

    Position Overview:The Head of Human Resources Operations is responsible for managing the comprehensive spectrum of operational HR functions within Dignity Health. Key Responsibilities:In this role, you will: Provide both operational and strategic direction to the human resources teams.Oversee HR initiatives that align with the organizational goals of Dignity...

  • Head Chef

    1 month ago

    Los Angeles, California, United States The School of Los Angeles Full time

    Head Chef Responsibilities: Comply with LA County and California nutrition and food hygiene guidelines for school communities Ensure that kitchen staff are up to date with service and food handling credentials Train members of the kitchen team on culinary techniques as needed Develop unique and developmentally appropriate menus Ensure that (breakfast,...

  • Head of Maintenance Operations

    1 week ago

    Los Angeles, California, United States Venture Global LNG Full time

    Company Overview:Venture Global LNG is a premier provider of American-produced liquefied natural gas, committed to delivering low-cost energy solutions. Our Louisiana-based export projects are designed to meet the global demand for North American natural gas while supporting the sustainable development of reliable energy supplies.Position Summary:We are in...

  • Head of Cybersecurity Operations

    2 weeks ago

    Los Angeles, California, United States JBA International Full time

    Position Overview: The Head of Cybersecurity Operations at JBA International will report directly to the Chief Information Officer (CIO). This role is pivotal in overseeing the assessment of information security policies, ensuring adherence to established security protocols and relevant regulations, managing vendor relationships, and handling security...

  • Head of People Operations

    1 week ago

    Los Angeles, California, United States Warner Music Full time

    Job Overview: At Warner Chappell Music (WCM), we are dedicated to influencing the landscape of songwriting and advocating for timeless songs by creating impactful opportunities for songwriters globally. Our workforce and culture are central to our mission, and we seek individuals who embody our service-oriented ethos and are passionate about supporting our...

  • Head of Maintenance Operations

    2 weeks ago

    Los Angeles, California, United States Venture Global LNG Full time

    Company Overview:Venture Global LNG is a leading provider of American-produced liquefied natural gas, focusing on long-term, cost-effective solutions. Our Louisiana-based export projects cater to the global demand for North American natural gas, contributing to the sustainable development of clean energy supplies.Position Summary:We are in search of a...

  • Head of Systems Operations

    2 weeks ago

    Los Angeles, California, United States Little Sleepies Full time

    Job OverviewSalary: $150,000 - $175,000 DOELittle Sleepies is recognized as one of the fastest expanding companies in the United States, as highlighted by Inc. Magazine. We specialize in providing exceptionally soft pajamas for families, along with baby and children's daywear, utilizing our proprietary LunaluxeTM and SoluxeTM bamboo fabrics, which are...

  • Post-Production Coordinator

    2 days ago

    Los Angeles, California, United States Picture Head Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Theatrical DI Trailer Producer to join our team at Picture Head. As a key member of our marketing post-production facility, you will be responsible for overseeing the finishing of marketing A/V pieces, ensuring a seamless and timely process that meets the highest standards of quality.Key...

  • Head of Human Resources Operations

    2 weeks ago

    Los Angeles, California, United States CommonSpirit Health Full time

    Overview:CommonSpirit Health is a prominent nonprofit healthcare organization committed to delivering high-quality services across various medical specialties. Our facilities are equipped with advanced technology and a dedicated team focused on patient care and community health.Responsibilities:Are you an accomplished HR executive with a passion for...

  • Head of Accounting and Financial Operations

    8 hours ago

    Los Angeles, California, United States Freeform Full time

    Job SummaryWe are seeking a highly skilled and experienced Head of Accounting and Financial Operations to join our team at Freeform. As a key member of our finance department, you will be responsible for overseeing all financial activities, including financial planning, budgeting, forecasting, and financial reporting.Key ResponsibilitiesFinancial Planning...

  • Head of Engineering and Maintenance Operations

    1 week ago

    Los Angeles, California, United States American Textile Maintenance Co. Full time

    Job OverviewSalary: $95k - $150K per year with bonusThe Head of Engineering and Maintenance Operations will oversee the engineering department, ensuring the establishment and upkeep of efficient and secure work environments. This leadership role encompasses the management of our infrastructure, guaranteeing that all internal systems function securely and...

  • Head of Infrastructure Engineering

    2 weeks ago

    Los Angeles, California, United States Fanatics Full time

    Head of Infrastructure EngineeringThe Head of Infrastructure Engineering is instrumental in guiding the strategic direction and operational management of infrastructure services at Fanatics collectibles. This pivotal leadership role reports directly to the Chief Information Officer and emphasizes the alignment of technological initiatives with organizational...

  • Head of Revenue Growth and Operations

    4 days ago

    Los Angeles, California, United States Telly, Inc. Full time

    About Telly, Inc.Telly, Inc. is revolutionizing the television industry and redefining advertising as a leader in innovation. We are a dynamic company that brings together professionals from the entertainment, technology, and hardware sectors to create a cutting-edge television experience for a vast audience. Our vision is to make the TV an essential...

  • Theatrical DI Trailer Producer

    7 days ago

    Los Angeles, California, United States Picture Head Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Theatrical DI Trailer Producer to join our team at Picture Head. As a key member of our marketing post-production facility, you will be responsible for overseeing the finishing of marketing A/V pieces, ensuring a seamless and timely process that meets the highest standards of quality.Key...

  • Cold Heading Production Specialist

    2 weeks ago

    Los Angeles, California, United States MS Aerospace Full time

    Cold Heading Production Specialist at M.S. Aerospace Inc.M.S. Aerospace Inc. (MSA) stands as a leading manufacturer in the aerospace sector, renowned for crafting high-quality fasteners such as bolts, screws, studs, and pins. Our products are distinguished by their superior quality and precision, serving critical applications for various significant...

  • Head of Production

    4 days ago

    Los Angeles, California, United States Changing Lives Productions LLC Full time

    Job DescriptionJob Summary:We are seeking a highly experienced and visionary Head of Production to lead our production team and oversee the entire production process, from pre-production through post-production. As a key member of our leadership team, you will be responsible for driving continuous improvement in production quality, reducing costs, and...

  • Head of Business Development

    3 days ago

    Los Angeles, California, United States Art of Tea Full time

    About the RoleWe are seeking an experienced and results-driven Head of Growth to join our team at Art of Tea. As a key member of our leadership team, you will be responsible for developing and executing sales and marketing strategies to drive business growth and revenue expansion.Key ResponsibilitiesSales Strategy Development: Develop and implement strategic...

  • Fleet Operations Assistant Manager

    2 weeks ago

    Los Angeles, California, United States City of Bakersfield Full time

    Salary: $73.96 / HourUnder the supervision of the Public Works Operations Manager, this role supports managerial responsibilities for planning and overseeing the overall functions of the Public Works Fleet Services Section along with other associated activities or designated areas.Key Responsibilities:Assists the Division Head in providing policy direction;...

  • Head Start Teacher

    5 days ago

    Los Angeles, California, United States Volunteers of America Los Angeles Full time

    Job SummaryWe are seeking a highly skilled and dedicated Head Start Teacher to join our team at Volunteers of America Los Angeles. As a Head Start Teacher, you will play a vital role in providing a nurturing and stimulating environment for young children to develop socially, emotionally, intellectually, and physically.Key ResponsibilitiesImplement the...