Retail Customer Service Operations Manager

2 weeks ago


Canton, United States Petittigardencenter Full time

Retail Customer Service Operations Manager

Job Category: Petitti Retail Requisition Number: CUSTO01384

Job Details

Description

If you thrive in a dynamic and fast-paced setting filled with talented individuals and innovative ideas, this opportunity may be for you.

We are looking for a Customer Service Operations Manager for our retail division. The ideal candidate should be approachable, collaborative, knowledgeable, and professional, demonstrating outstanding customer service, leadership, and organizational capabilities. A strong work ethic and a focus on profitability are essential for this role.

This position will oversee the Customer Service department, which includes managing point-of-sale operations, documentation, and customer interactions. The successful candidate will exemplify exceptional customer service to drive the effectiveness of daily operations and align with the strategic objectives of the company.

REQUIREMENTS

Previous experience in retail management is essential.

Understanding of the principles and processes necessary for delivering excellent customer service, including needs assessment, adherence to quality standards, and evaluation of customer satisfaction.

Basic proficiency in Microsoft Office applications and company email systems.

Ability to work with point-of-sale systems and understand their functionalities.

Capability to adapt to the fast-paced and evolving nature of the industry while remaining open to new concepts.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Preferred

2-3 years: Previous experience in retail management.

Licenses & Certifications



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