Retail Customer Service Operations Manager
2 weeks ago
Retail Customer Service Operations Manager
Job Category: Petitti Retail Requisition Number: CUSTO01384
Job Details
Description
If you thrive in a dynamic and fast-paced setting filled with talented individuals and innovative ideas, this opportunity may be for you.
We are looking for a Customer Service Operations Manager for our retail division. The ideal candidate should be approachable, collaborative, knowledgeable, and professional, demonstrating outstanding customer service, leadership, and organizational capabilities. A strong work ethic and a focus on profitability are essential for this role.
This position will oversee the Customer Service department, which includes managing point-of-sale operations, documentation, and customer interactions. The successful candidate will exemplify exceptional customer service to drive the effectiveness of daily operations and align with the strategic objectives of the company.
REQUIREMENTS
Previous experience in retail management is essential.
Understanding of the principles and processes necessary for delivering excellent customer service, including needs assessment, adherence to quality standards, and evaluation of customer satisfaction.
Basic proficiency in Microsoft Office applications and company email systems.
Ability to work with point-of-sale systems and understand their functionalities.
Capability to adapt to the fast-paced and evolving nature of the industry while remaining open to new concepts.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Preferred
2-3 years: Previous experience in retail management.
Licenses & Certifications
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