Retail Operations Supervisor
2 weeks ago
Position Objective
We are seeking a motivated and passionate individual to fulfill the role of Customer Experience Coordinator at Variety Stores LLC. The primary objective is to enhance sales performance by effectively overseeing daily operations and ensuring an exceptional experience for both customers and team members. Your main responsibilities will include:
- Maintaining a prominent presence on the sales floor
- Encouraging open dialogue between management and team members
- Ensuring tasks are completed in a timely manner
- Fostering a positive and efficient work atmosphere
Role Scope
As the Customer Experience Coordinator, you will be tasked with supervising the activities of the Customer Service team.
Key Responsibilities
- Deliver outstanding customer service to improve satisfaction and drive sales
- Adhere to scheduled work hours for effective workload management
- Comply with company policies to optimize customer service and store profitability
- Assist with various in-store operations such as unloading deliveries, stocking shelves, and maintaining the sales area
- Oversee staffing, workload planning, and recovery requirements
- Ensure cleanliness standards are upheld
- Collaborate with store management to provide essential support
Required Qualifications and Skills
- High School diploma or equivalent
- 1-2 years of experience in retail customer service
- Basic reading and arithmetic skills
- Proficient in English communication
Work Environment
- Work in a retail setting with extended periods of standing
- Occasional lifting and handling of merchandise
- Exposure to varying temperatures and dust
- Flexible work hours, including evenings and weekends
- May require the use of ladders
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