Retail Service Operations Manager
7 days ago
**Job Summary**
We are seeking a highly skilled and experienced Customer Service Manager to lead our Customer Service department at Petitti Garden Center.
**Key Responsibilities**
The successful candidate will be responsible for managing the day-to-day operations of the Customer Service department, including:
- Providing exceptional customer service to ensure customer satisfaction and loyalty
- Leading a team of customer service representatives to achieve sales and customer service goals
- Developing and implementing customer service strategies to improve customer experience and drive sales growth
- Collaborating with other departments to ensure seamless customer service and sales processes
**Requirements**
To be successful in this role, you will need:
- Previous retail management experience, preferably in a customer-facing role
- Knowledge of customer service principles and processes, including needs assessment, quality standards, and customer satisfaction evaluation
- Basic knowledge of Microsoft computer programs and company software
- Ability to work with Point of Sales systems and adapt to a fast-paced dynamic environment
**Preferred Qualifications**
2-3 years of previous retail management experience
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