Guest Services Representative

1 week ago


San Francisco, California, United States Warwick Hotel Full time
Position Overview

The Warwick Hotel is seeking reliable candidates for the role of Front Desk Agent. In this position, you will be the initial point of contact for our guests, providing essential support throughout their stay. Your responsibilities will include:

  • Managing the check-in and check-out processes for guests.
  • Handling incoming phone calls while assisting guests in person.
  • Serving as a primary resource for guest inquiries and resolving any complaints.
  • Processing individual and group room reservations accurately within the Property Management System.
  • Staying updated on relevant hotel and local information, including dining and attractions.
  • Providing additional support as required.

Successful candidates will possess the following qualifications:

  • A minimum of one year of experience in customer service, ideally within the hospitality sector or frontline retail.
  • Strong multitasking abilities and the capacity to perform well under pressure.
  • Proficiency in speaking, reading, writing, and understanding the primary language(s) used in the workplace, with English being essential.
  • Effective communication skills, both verbal and written.
  • Basic computational and computer skills are necessary.
  • Familiarity with Opera software is advantageous.

This role offers an excellent opportunity to be part of a distinguished hotel group. Flexibility for day and evening shifts is required. Candidates interested in part-time positions with availability on weekends are encouraged to indicate this preference in their application.



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