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Guest Services Representative

2 months ago

San Francisco, California, United States Spire Hospitality Full time

Company Overview: Spire Hospitality is committed to providing exceptional service and creating memorable experiences for our guests.

A historic landmark dating back to 1908, The Barnes Union Square Hotel is an urban sanctuary that embodies refined sophistication.

Position Summary: As a Front Desk Agent, you will be the first point of contact for our guests, responsible for welcoming and registering them while ensuring a seamless check-in and check-out experience.


Key Responsibilities:
  • Welcome guests with a warm and genuine greeting, ensuring a positive first impression.
  • Manage the registration process by accurately entering guest information into our systems, confirming details such as the number of guests and room rates.
  • Handle financial transactions, including credit card authorizations and cash handling, while maintaining an accurate house bank.
  • Respond promptly to phone inquiries, taking messages and relaying information to guests as needed.
  • Assist guests during check-out, addressing any concerns and ensuring satisfaction with their stay.
  • Effectively resolve guest complaints by conducting thorough research and providing appropriate solutions.
  • Coordinate with other hotel departments to ensure guest needs are met and expectations exceeded.
  • Maintain the front desk area, ensuring it is organized and presentable at all times.

Required Skills and Qualifications:

  • Strong mathematical skills for handling transactions and managing cash.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse guests.
  • Ability to stand and move throughout the front office while performing essential job functions.
  • Proficiency in using computer systems for data entry and information retrieval.
  • Strong problem-solving skills and the ability to remain calm under pressure.

Education and Experience:

  • High school diploma or equivalent; additional education or training in hospitality is a plus.
  • No specific licenses required; prior experience in hospitality is preferred but not mandatory.
  • Multilingual abilities are advantageous.

Equal Opportunity Statement: Spire Hospitality is an equal opportunity employer and values diversity in the workplace. We encourage all qualified applicants to apply.