Guest Services Representative

2 weeks ago


San Francisco, California, United States Spirehotels Full time
Company Overview:

Spirehotels is dedicated to providing an exceptional experience for our guests, combining modern amenities with a welcoming atmosphere.


Position Summary:

The Front Desk Agent plays a crucial role in ensuring guest satisfaction by providing a warm welcome and efficient service. This position requires a friendly demeanor and the ability to handle various tasks simultaneously.


Key Responsibilities:
  • Welcome and register guests with a genuine and friendly approach.
  • Utilize clear communication to understand guest requests and provide accurate information regarding hotel services and local attractions.
  • Process guest registrations, confirming essential details such as guest count and room rates.
  • Promote hotel services and amenities to enhance the guest experience.
  • Manage electronic key coding and ensure guests receive their welcome packets, including room keys and relevant information.
  • Handle financial transactions, including credit card authorizations and cash handling, ensuring accuracy in all processes.
  • Respond promptly to phone inquiries, relaying messages and information to guests as needed.
  • Assist guests with any inquiries or issues, striving to resolve concerns effectively and efficiently.
  • Maintain a calm and professional demeanor during busy periods and emergency situations.
  • Support other departments as needed, including assisting with reservations and guest services.

Qualifications:

Applicants should possess a high school diploma or equivalent, with a preference for candidates with prior experience in hospitality. Strong communication skills in English are essential, along with the ability to manage multiple tasks effectively.

Additional language skills are a plus. We are committed to considering qualified applicants with diverse backgrounds.


Equal Opportunity Statement:

Spirehotels is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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