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Guest Services Representative

2 months ago

San Francisco, California, United States Qonten Full time

Guest Services Representative - Customer Engagement

The Guest Services Representative plays a crucial role in fostering a welcoming atmosphere and a strong team spirit through Front Desk operations. Responsibilities include:

  • Managing keys, mail, telephone inquiries, messages, and other guest requests efficiently.
  • Assigning rooms and preparing keys for all incoming guests and groups.
  • Ensuring exceptional guest relations with all in-house guests at all times.

As a Guest Services Representative, you will be instrumental in:

  • Monitoring guest satisfaction scores and striving to enhance both departmental and overall guest satisfaction.
  • Registering and assigning guests to their accommodations.
  • Maintaining the cleanliness and organization of the front desk area.
  • Transferring calls to the appropriate departments or guests as needed.

In addition, the Guest Services Representative is responsible for:

  • Completing guest registration, room assignments, and daily food and beverage tasks while delivering outstanding guest service.
  • Greeting and registering guests, providing prompt and courteous service, and finalizing guest accounts upon departure.
  • Responding promptly to guest requests, promoting hotel services, facilities, and amenities, and providing information about local attractions and directions.

We are looking for candidates with proven experience in a front desk role or a similar position, strong knowledge of office software, and excellent customer service skills.