Contact Center Representative

2 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time

We're seeking a highly motivated and customer-focused individual to join our Contact Center team as a Contact Center Representative In this role, you'll be the primary point of contact for customers, responding to their inquiries and resolving any issues they may have.

You'll work closely with our sales and support teams to ensure that customer needs are met promptly and efficiently. Your excellent communication and problem-solving skills will be essential in providing a positive experience for our customers.

As a Contact Center Representative at Mass Markets, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer ongoing training and development programs to help you succeed in your role and achieve your career goals.

Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer issues efficiently and effectively
  • Collaborate with sales and support teams to ensure seamless customer interactions
Requirements:

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and familiarity with CRM software


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