Contact Center Service Specialist

1 week ago


Las Cruces, New Mexico, United States MCI Careers Full time

Job Overview

MCI Careers is seeking a Contact Center Service Specialist to provide exceptional customer service and support through inbound calls, emails, and chats.

Key Responsibilities:

  • Answer inbound calls from customers and respond to their inquiries and concerns
  • Provide product information and sales support to customers
  • Meet or exceed performance metrics and sales targets
  • Work collaboratively with colleagues to achieve team goals and objectives

Required Skills and Qualifications:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ year of experience in customer-facing role, preferably in contact center environment
  • Excellent communication, problem-solving, and conflict resolution skills
  • Ability to work in fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with CRM software

What We Offer:

  • Competitive salary: $12.10 - $13.75 per hour
  • Opportunities for advancement and career growth
  • Benefits package, including medical, dental, and vision coverage
  • Paid time off and holidays
  • Professional development and training opportunities


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