Incoming Contact Handler
10 hours ago
Job Title: Incoming Contact Handler
Company Overview: Mass Markets is a leading provider of customer service solutions.
Job Summary: We are seeking a skilled Customer Service Specialist to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.
Main Responsibilities:
- Handle inbound and outbound contacts in a timely and professional manner;
- Ensure first call resolution through effective problem-solving and call handling;
- Research systems to find missing information as applicable;
- Coordinate with other departments to resolve issues when needed;
- Accurately document and process customer claims in appropriate systems.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills;
- Able to work in a fast-paced environment;
- Strong problem-solving and analytical skills;
- Able to multitask and prioritize tasks effectively.
What We Offer
We offer a competitive salary range of $40,000 - $50,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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