Contact Center Specialist

12 hours ago


Las Cruces, New Mexico, United States MCI Military Recruitment Full time

Overview

">

This exciting opportunity offers a chance to join our team as a Sales and Support Professional in a dynamic contact center environment. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, answering questions, resolving issues, and upselling new products and services.

Key Responsibilities:

">
  • Handling inbound and outbound contacts with courtesy, professionalism, and a positive attitude
  • Ensuring first call resolution through effective problem-solving and call handling
  • Resolving complex customer issues through research and coordination with other departments
  • Providing accurate documentation and processing of customer claims in appropriate systems
  • Leading fact-finding discussions to determine the best options for customers
  • Utilizing knowledge bases and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Complying with requirements surrounding confidential information and personal information
  • Escalating customer issues to the appropriate staff and management for resolution when necessary
  • Attending meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhering to attendance and work schedule requirements

Requirements:

">
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with team members and customers

What We Offer:

">
  • A competitive salary: $40,000 - $50,000 per year, depending on experience
  • Paid time off and holidays
  • Paid training opportunities
  • Daily, weekly, and monthly incentives, including monetary rewards and prizes such as computers, tablets, phones, TVs, trips, tickets, and cars
  • Medical, dental, and vision coverage options
  • Advancement opportunities

About Us

">

We are a leading provider of business process outsourcing services, committed to delivering exceptional experiences and driving optimal performance. Our company values diversity and equality, and we strive to create a work environment that is free from discrimination and respectful of all employees.



  • Las Cruces, New Mexico, United States MCI Careers Full time

    About the RoleThe Contact Center Specialist is an exciting opportunity to work with a variety of clients, handling inbound calls, emails, and chats. You will provide top-notch customer service, resolve issues efficiently, and exceed customer satisfaction goals.This role requires strong problem-solving skills, a friendly demeanor, and the ability to multitask...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Job OverviewMCI Careers is seeking a Contact Center Service Specialist to provide exceptional customer service and support through inbound calls, emails, and chats.Key Responsibilities:Answer inbound calls from customers and respond to their inquiries and concernsProvide product information and sales support to customersMeet or exceed performance metrics and...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Mass Markets is looking for a highly skilled Contact Resolution Specialist to join our customer service team. As a key player in our contact center, you will be responsible for resolving customer complaints and issues in a timely and professional manner.You will work closely with our sales and operations teams to ensure seamless customer interactions and...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    We're seeking a highly motivated and customer-focused individual to join our Contact Center team as a Contact Center Representative! In this role, you'll be the primary point of contact for customers, responding to their inquiries and resolving any issues they may have.You'll work closely with our sales and support teams to ensure that customer needs are met...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Job SummaryContact Center Representative OpportunityMass Markets is seeking an experienced Contact Center Representative to join our team. As a key contributor to our contact center, you will provide exceptional customer service, resolve issues efficiently, and maintain accurate records of customer interactions.Key Responsibilities:Provide timely and...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Contact Center OpportunityWe are seeking highly skilled and motivated individuals to join our Contact Center team as Call Center Representatives. In this role, you will be responsible for handling customer calls, emails, and chats, providing exceptional service and support.The estimated annual salary for this position is around $27,500, making it a...

  • Contact Center Agent

    10 hours ago


    Las Cruces, New Mexico, United States Mass Markets Full time

    **Job Description:**We are looking for a highly motivated Contact Center Agent to join our team at Mass Markets. In this role, you will be responsible for handling inbound and outbound contacts in a professional manner, ensuring first call resolution and providing excellent customer service.**Responsibilities Include:**Handling inbound and outbound calls,...

  • Contact Center Agent

    10 hours ago


    Las Cruces, New Mexico, United States Mass Markets Full time

    About the RoleIn this dynamic role, you will have the opportunity to work in a fast-paced contact center environment, resolving customer inquiries and concerns in a professional and courteous manner.ResponsibilitiesProvide excellent customer service through phone, email, or chatUtilize company systems to research and resolve customer issuesCollaborate with...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    About the JobThis is a unique opportunity to join Mass Markets as a Contact Center Representative. As a member of our team, you'll play a critical role in delivering exceptional customer service and ensuring customer satisfaction.Key RequirementsExcellent communication and problem-solving skillsAbility to work in a fast-paced environmentBasic computer skills...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    **About the Role:**We are looking for a highly motivated Contact Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.**Responsibilities Include:**Responding to customer inquiries and resolving...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Job Title: Incoming Contact HandlerCompany Overview: Mass Markets is a leading provider of customer service solutions.Job Summary: We are seeking a skilled Customer Service Specialist to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.Main...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    About the OpportunityAre you a results-driven professional looking for a new challenge? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences?We're seeking a highly motivated Incoming Contact Resolution Specialist to join our team at Mass Markets. In this role, you'll be responsible for handling incoming...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Contact Center Representative - Financial ServicesWe are seeking a skilled and dedicated Contact Center Representative - Financial Services to join our team at MCI Careers. As a customer-facing representative, you will be responsible for providing top-notch service to our clients in the financial services sector. This is an experienced-level position that...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Mass Markets is a leading provider of customer service solutions, and we are seeking a highly skilled Call Center Support Specialist to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer experience through inbound and outbound contacts.Key Skills and Qualifications:Strong communication and...


  • Las Cruces, New Mexico, United States MCI Careers Full time

    Key ResponsibilitiesThe ideal candidate for this position will have a strong background in customer service, sales, or technical support. You will be responsible for:Providing exceptional customer service via phone, email, and chatResolving customer complaints and issues in a timely and professional mannerPromoting products and services to meet sales...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Job DescriptionWe are looking for a highly motivated Inbound Call Center Specialist to join our team at Mass Markets. As a specialist, you will be responsible for handling incoming calls from customers, providing them with accurate and timely solutions to their queries.Your key responsibilities will include:Responding to customer inquiries in a professional...


  • Las Cruces, New Mexico, United States MountainView Regional Medical Center Full time

    Job Description: Healthcare Support SpecialistWe are looking for a detail-oriented and organized Healthcare Support Specialist to join our team at Mt. View Regional Medical Center. This role will provide essential support to medical providers, ensuring seamless patient care.Main ResponsibilitiesAssist with administrative and clinical tasksSupport providers...

  • Nursing Specialist

    1 day ago


    Las Cruces, New Mexico, United States LifePoint - Memorial Medical Center - Las Cruces Full time

    Nurse Specialist WantedWe are seeking a dedicated and compassionate Nurse Specialist to join our team at LifePoint - Memorial Medical Center - Las Cruces. As a Nurse Specialist, you will be responsible for providing high-quality patient care and collaborating with other healthcare professionals to ensure seamless patient outcomes.Annual Salary RangeThe...


  • Las Cruces, New Mexico, United States Memorial Medical Center-Las Cruces Full time

    Job Title: OBGYN Nurse SpecialistWe are seeking a highly skilled and compassionate OB-GYN Nurse Specialist to join our team at Memorial Medical Center-Las Cruces.Estimated Salary:$2236.0 per week, based on 36 hours of work with a 12 hour night shift schedule.About the Role:This is a 13-week contract position requiring a Registered Nurse (RN) with previous...


  • Las Cruces, New Mexico, United States Mass Markets Full time

    Mission StatementAt Mass Markets, our mission is to provide top-notch customer service while fostering a collaborative work environment. We're committed to helping our customers achieve their goals, and we need talented individuals like you to help us get there.Job RequirementsA strong background in customer service or a related field.Excellent communication...