Outbound Contact Resolution Expert

9 hours ago


Las Cruces, New Mexico, United States Mass Markets Full time
Job Description
In this critical role, you will serve as the primary point of contact for customers, providing them with exceptional service and support. Your primary responsibilities will include handling inbound and outbound contacts, ensuring accurate and efficient resolution of customer inquiries and issues.

Key Accountabilities:
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to address complex customer concerns
- Document customer interactions and resolutions accurately

About This Opportunity:
Mass Markets is committed to delivering exceptional customer experiences, and we are seeking a talented individual who shares this vision. As a Customer Service Representative, you will play a key role in shaping our company's reputation and driving business success.

Compensation and Benefits:
The estimated annual salary for this role is $50,000 - $70,000, depending on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as opportunities for career advancement and professional growth.

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