Outbound Contact Resolution Expert
9 hours ago
In this critical role, you will serve as the primary point of contact for customers, providing them with exceptional service and support. Your primary responsibilities will include handling inbound and outbound contacts, ensuring accurate and efficient resolution of customer inquiries and issues.
Key Accountabilities:
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to address complex customer concerns
- Document customer interactions and resolutions accurately
About This Opportunity:
Mass Markets is committed to delivering exceptional customer experiences, and we are seeking a talented individual who shares this vision. As a Customer Service Representative, you will play a key role in shaping our company's reputation and driving business success.
Compensation and Benefits:
The estimated annual salary for this role is $50,000 - $70,000, depending on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as opportunities for career advancement and professional growth.
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Contact Resolution Expert
10 hours ago
Las Cruces, New Mexico, United States Mass Markets Full timeAt Mass Markets, we're committed to providing our customers with an exceptional experience. We're currently seeking a Contact Resolution Expert to join our team and help us achieve this goal.As a Contact Resolution Expert, you'll be responsible for handling complex customer inquiries and resolving issues in a timely and professional manner. This includes...
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Service Resolution Expert
8 hours ago
Las Cruces, New Mexico, United States Mass Markets Full timeThe Job DescriptionWe are looking for an experienced Service Resolution Expert to handle inbound and outbound contacts in a courteous and professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and communication.Key Responsibilities:Handle customer inquiries via phone, email, or chat platforms.Resolve...
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Outbound Resolution Specialist
10 hours ago
Las Cruces, New Mexico, United States Mass Markets Full time**Role Overview:**Mass Markets is seeking an experienced Outbound Resolution Specialist to join our team. As an Outbound Resolution Specialist, you will play a crucial role in resolving customer issues and improving overall customer satisfaction.**Key Responsibilities:*** Identify and escalate high-priority customer issues to ensure timely resolution*...
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Contact Resolution Specialist
8 hours ago
Las Cruces, New Mexico, United States Mass Markets Full timeMass Markets is looking for a highly skilled Contact Resolution Specialist to join our customer service team. As a key player in our contact center, you will be responsible for resolving customer complaints and issues in a timely and professional manner.You will work closely with our sales and operations teams to ensure seamless customer interactions and...
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Incoming Contact Resolution Specialist
1 day ago
Las Cruces, New Mexico, United States Mass Markets Full timeAbout the OpportunityAre you a results-driven professional looking for a new challenge? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences?We're seeking a highly motivated Incoming Contact Resolution Specialist to join our team at Mass Markets. In this role, you'll be responsible for handling incoming...
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Inbound Outbound Sales Agent
8 hours ago
Las Cruces, New Mexico, United States MCI Military Recruitment Full timeKey Responsibilities:Handle inbound and outbound contacts in a courteous, timely, and professional mannerEnsure first call resolution through problems solving and effective call handlingResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when neededThe estimated salary for this role is...
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Incoming Contact Handler
10 hours ago
Las Cruces, New Mexico, United States Mass Markets Full timeJob Title: Incoming Contact HandlerCompany Overview: Mass Markets is a leading provider of customer service solutions.Job Summary: We are seeking a skilled Customer Service Specialist to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.Main...
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Las Cruces, New Mexico, United States Mass Markets Full timeAbout the RoleWe are seeking a highly motivated and organized individual to fill the position of Call Center Representative at Mass Markets. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service through phone, email, or...
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Inbound and Outbound Sales Associate
10 hours ago
Las Cruces, New Mexico, United States MCI Careers Full timeJob DescriptionThis is a unique opportunity to join our team as a Blended Call Center Representative and make a real difference in the lives of our customers. As a member of our team, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and selling new products and services.Duties and ResponsibilitiesHandle...
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Outbound Contact Specialist
1 day ago
Las Cruces, New Mexico, United States Mass Markets Full timeMission StatementAt Mass Markets, our mission is to provide top-notch customer service while fostering a collaborative work environment. We're committed to helping our customers achieve their goals, and we need talented individuals like you to help us get there.Job RequirementsA strong background in customer service or a related field.Excellent communication...
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Customer Service Expert
7 hours ago
Las Cruces, New Mexico, United States MCI Careers Full timeAbout the RoleWe are seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving customer issues in a timely and professional manner.Key Responsibilities:Handle inbound and outbound contacts with customers in a...
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Customer Service Professional
10 hours ago
Las Cruces, New Mexico, United States Mass Markets Full timeAt Mass Markets, we offer a competitive salary of $45,000 - $55,000 per year for this Call Center Representative role. This position involves handling inbound and outbound contacts in a courteous, timely, and professional manner.We prioritize first call resolution through effective problem-solving and call handling techniques. Our team members are skilled...
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Customer Service Team Member
10 hours ago
Las Cruces, New Mexico, United States Mass Markets Full time**About Mass Markets**We're a dynamic company looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative at Mass Markets, you'll be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.Salary: $45,000 - $55,000 per year (estimated)About the Job:We're seeking a...
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Customer Support Associate
11 hours ago
Las Cruces, New Mexico, United States Mass Markets Full time**About Mass Markets**We are a dynamic company that offers exciting career opportunities. Our salary for this position is approximately $45,000 per year.Job Description:As a Customer Support Associate at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call...
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Customer Service Specialist
9 hours ago
Las Cruces, New Mexico, United States Mass Markets Full timeAt Mass Markets, we are seeking a skilled Customer Service Specialist to handle inbound and outbound contacts in a courteous, timely, and professional manner. As a key member of our team, you will ensure first call resolution through problems solving and effective call handling. Your ability to research systems to find missing information as applicable will...
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Customer Service Representative
2 weeks ago
Las Cruces, New Mexico, United States Mass Markets Full time**About Mass Markets**Mass Markets is a leading company in the industry, offering competitive salaries to talented individuals.The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.About the JobWe are seeking a highly skilled Customer Service Representative to join our team. As a representative, you will...
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Customer Service Representative
2 weeks ago
Las Cruces, New Mexico, United States Mass Markets Full timeAbout Mass MarketsMass Markets is a leading company in the industry, offering competitive salaries to its employees.Salary InformationThe estimated salary for this position ranges from $45,000 to $60,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Customer...
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Customer Service Representative
10 hours ago
Las Cruces, New Mexico, United States Mass Markets Full time**About Mass Markets**Mass Markets is a leading company that values excellent customer service. We are looking for a dedicated and skilled Customer Service Agent to join our team.As a Customer Service Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. You will ensure first call resolution...
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Customer Service Ambassador
1 day ago
Las Cruces, New Mexico, United States Mass Markets Full timeJob OverviewMass Markets is seeking a Customer Service Representative to handle inbound and outbound contacts in a timely, professional manner. This role involves ensuring first call resolution through problem-solving and effective call handling.Key Responsibilities:Handle customer inquiries via phone and ensure prompt resolutions.Accurately document and...
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Financial Services Advisor
1 day ago
Las Cruces, New Mexico, United States Mass Markets Full timeJob OverviewMass Markets is seeking a highly skilled Customer Service Associate to join our team. This role involves handling inbound and outbound contacts in a professional manner, ensuring first call resolution through effective problem-solving and communication.We strive to provide exceptional customer experiences by coordinating with other departments to...