Contact Resolution Specialist

About the OpportunityAre you a results-driven professional looking for a new challenge? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences?We're seeking a highly motivated Incoming Contact Resolution Specialist to join our team at Mass Markets. In this role, you'll be responsible for handling incoming...

At Mass Markets, we're committed to providing our customers with an exceptional experience. We're currently seeking a Contact Resolution Expert to join our team and help us achieve this goal.As a Contact Resolution Expert, you'll be responsible for handling complex customer inquiries and resolving issues in a timely and professional manner. This includes...

Job DescriptionIn this critical role, you will serve as the primary point of contact for customers, providing them with exceptional service and support. Your primary responsibilities will include handling inbound and outbound contacts, ensuring accurate and efficient resolution of customer inquiries and issues.Key Accountabilities:- Resolve customer...

**Role Overview:**Mass Markets is seeking an experienced Outbound Resolution Specialist to join our team. As an Outbound Resolution Specialist, you will play a crucial role in resolving customer issues and improving overall customer satisfaction.**Key Responsibilities:*** Identify and escalate high-priority customer issues to ensure timely resolution*...

Job OverviewMCI Careers is seeking a Contact Center Service Specialist to provide exceptional customer service and support through inbound calls, emails, and chats.Key Responsibilities:Answer inbound calls from customers and respond to their inquiries and concernsProvide product information and sales support to customersMeet or exceed performance metrics and...

Job Title: Incoming Contact HandlerCompany Overview: Mass Markets is a leading provider of customer service solutions.Job Summary: We are seeking a skilled Customer Service Specialist to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.Main...

About the RoleWe are seeking a highly motivated and organized individual to fill the position of Call Center Representative at Mass Markets. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide exceptional customer service through phone, email, or...

Overview">This exciting opportunity offers a chance to join our team as a Sales and Support Professional in a dynamic contact center environment. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, answering questions, resolving issues, and upselling new products and services.Key...

The Job DescriptionWe are looking for an experienced Service Resolution Expert to handle inbound and outbound contacts in a courteous and professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and communication.Key Responsibilities:Handle customer inquiries via phone, email, or chat platforms.Resolve...

About the RoleThe Contact Center Specialist is an exciting opportunity to work with a variety of clients, handling inbound calls, emails, and chats. You will provide top-notch customer service, resolve issues efficiently, and exceed customer satisfaction goals.This role requires strong problem-solving skills, a friendly demeanor, and the ability to multitask...

About the RoleIn this dynamic role, you will have the opportunity to work in a fast-paced contact center environment, resolving customer inquiries and concerns in a professional and courteous manner.ResponsibilitiesProvide excellent customer service through phone, email, or chatUtilize company systems to research and resolve customer issuesCollaborate with...

**Job Description:**We are looking for a highly motivated Contact Center Agent to join our team at Mass Markets. In this role, you will be responsible for handling inbound and outbound contacts in a professional manner, ensuring first call resolution and providing excellent customer service.**Responsibilities Include:**Handling inbound and outbound calls,...

Contact Center Representative - Financial ServicesWe are seeking a skilled and dedicated Contact Center Representative - Financial Services to join our team at MCI Careers. As a customer-facing representative, you will be responsible for providing top-notch service to our clients in the financial services sector. This is an experienced-level position that...

Job SummaryMass Markets is hiring a Support Solutions Specialist to provide top-notch customer service and support to our clients. In this role, you will be responsible for handling inbound and outbound contacts, ensuring accurate and efficient resolution of customer inquiries and issues.Responsibilities:- Respond to customer inquiries and resolve issues in...

At Mass Markets, we are seeking a skilled Customer Service Specialist to handle inbound and outbound contacts in a courteous, timely, and professional manner. As a key member of our team, you will ensure first call resolution through problems solving and effective call handling. Your ability to research systems to find missing information as applicable will...

About the JobWe are seeking a highly skilled and experienced Banking Industry Contact Center Expert to join our team. This role will involve providing exceptional service to bank customers, resolving their queries and issues in a timely and professional manner. If you have a strong background in banking and a passion for delivering excellent customer...

At Mass Markets, we are seeking an Inbound Contact Specialist to handle customer inquiries and issues in a professional and timely manner. Key Responsibilities:• Handle inbound contacts via phone, email, or chat, ensuring first call resolution through effective problem-solving and communication skills.• Collaborate with other departments to resolve...

About the Role: We are seeking a highly skilled Customer Service Representative to join our team at Mass Markets. The successful candidate will be responsible for providing excellent customer service and resolving issues in a timely and professional manner.Key Responsibilities: Provide world-class customer service via phone, email, or chat.Resolve customer...

Mission StatementAt Mass Markets, our mission is to provide top-notch customer service while fostering a collaborative work environment. We're committed to helping our customers achieve their goals, and we need talented individuals like you to help us get there.Job RequirementsA strong background in customer service or a related field.Excellent communication...

About the RoleWe are seeking a highly motivated and results-driven Senior Sales Representative to join our team as a Client Support Specialist. In this role, you will be responsible for providing exceptional customer service, technical support, and sales interactions with hundreds of customers across the country.Job Summary:Handle inbound and outbound...