Las Cruces Contact Center Associate

1 week ago


Las Cruces, New Mexico, United States Mass Markets Full time

About Us

At Mass Markets, we are committed to delivering outstanding customer service and creating a positive experience for our clients. Our team members are the backbone of our organization, and we are seeking talented individuals like you to join our ranks.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team in Las Cruces, NM. As a representative, you will be responsible for handling inbound and outbound calls, resolving customer issues, and documenting interactions in our system.

Key Responsibilities

  • Provide exceptional customer service to internal and external customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records of customer interactions and update our system accordingly
  • Collaborate with other teams to resolve complex customer issues

Requirements

  • High school diploma or equivalent required; degree preferred
  • Minimum 1 year of customer service experience
  • Strong communication and problem-solving skills
  • Able to work in a fast-paced environment and meet productivity standards

What We Offer

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in our customers' lives

Apply Now



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