Client Service Representative

6 days ago


Phoenix Arizona, United States Paychex Full time
About the Role

We are seeking a highly skilled and customer-focused Client Service Representative to join our team at Paychex. As a key member of our payroll support team, you will be responsible for providing exceptional service to our clients, ensuring their payroll needs are met with accuracy and efficiency.

Key Responsibilities
  • Support inbound call queue handling client calls to process payroll, enter payroll and tax information, and answer questions for clients in multiple states.
  • Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
  • Provide online support, troubleshooting, and handle escalations.
  • Take initiative to elevate the client experience, quickly resolve situations, and focus on one call resolution.
Why Work with Us

At Paychex, we value our employees and offer a comprehensive benefits package, including:

  • Health care plans to support your well-being
  • Retirement planning and wellness programs
  • Paid time off and company holidays
  • Comprehensive work-life balance programs
  • Ongoing learning opportunities to develop your career
  • A company culture that reflects the diversity of our employees
  • Paid-time off for volunteerism and support for local initiatives
Requirements

To be successful in this role, you will need:

  • 2-5 years of customer service experience in a fast-paced environment
  • Ability to multi-task and handle high volume workloads


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