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Client Service Representative

2 months ago

Arizona City, Arizona, United States Banfield Full time
Job Summary

At Banfield Pet Hospital, we are seeking a highly skilled and compassionate Client Service Representative to join our team. As a Client Service Representative, you will play a vital role in delivering exceptional client service and ensuring the smooth flow of clients and pets through our hospital.

Key Responsibilities
  • Provide professional, efficient, and exceptional service to clients and their pets at all times.
  • Assist clients with completing required documentation, entering pet information, and utilizing proper collars and tags for identification.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.
The Five Principles

We live by five guiding principles at Banfield Pet Hospital:

  • Quality - The consumer is our boss, quality is our work, and value for money is our goal.
  • Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency - We use resources to the full, waste nothing, and do only what we can do best.
  • Freedom - We need freedom to shape our future; we need profit to remain free.
Hiring Qualifications Competencies

We are looking for candidates who possess the following qualifications and competencies:

  • Leadership - Ability to lead and motivate others.
  • Customer Focus - Ability to provide exceptional customer service.
  • Peer Relationships - Ability to work effectively with colleagues.
  • Integrity & Trust - Ability to maintain confidentiality and handle sensitive information.
  • Action Oriented - Ability to take initiative and prioritize tasks.
  • Listening - Ability to actively listen and respond to clients.
  • Functional - Ability to perform tasks with a high level of accuracy and efficiency.
  • Preventative care and OWPs - Knowledge of preventative care and Optimum Wellness Plans.
  • Communication Skills - Ability to communicate effectively with clients and colleagues.
  • Client Service Skills - Ability to provide exceptional client service.
  • Priority Setting - Ability to prioritize tasks and manage time effectively.
  • Time Management - Ability to manage time effectively and meet deadlines.
Capabilities and Experience (Can Do)

We are looking for candidates who possess the following capabilities and experience:

  • Ability to multi-task - Ability to manage multiple tasks simultaneously.
  • Communication skills - Ability to read, write, and speak fluent English.
  • Organizational ability - Ability to maintain a systematic approach to tasks.
  • Problem solving skills - Ability to identify, analyze, and solve problems.
  • Client service skills - Ability to provide exceptional client service.
  • Intellectual ability - Ability to follow instructions and provide directions.
  • Mathematical ability - Ability to perform basic math calculations.
  • Computer skills - Ability to use a computer and specialized software.
Attitudes (Will Do)

We are looking for candidates who possess the following attitudes:

  • Initiative - Ability to take initiative and prioritize tasks.
  • Integrity - Ability to maintain confidentiality and handle sensitive information.
  • Cooperativeness - Ability to work effectively with colleagues.
  • Flexibility - Ability to adapt to changing situations.
  • Independence - Ability to work independently with minimal supervision.
  • Tolerance for Stress / Resiliency - Ability to maintain a positive attitude in stressful situations.