Client Services Representative
3 days ago
This is an exciting opportunity to join our team as a Client Services Representative at Sonora Quest. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to our clients, including physicians, patients, and internal customers.
Key Responsibilities- Provide timely and accurate responses to client inquiries via phone, email, and other communication channels.
- Utilize company resources to resolve service-related issues, including test availability, test results, and patient specimen requirements.
- Document all actions taken and maintain accurate records in accordance with CAP, CLIA, and HIPAA regulations.
- Participate in self-directed work teams to achieve department metrics and contribute to the company's Roadmap.
- Perform other duties as assigned.
- High school diploma required; minimum of one year experience in customer service.
- Excellent organizational, interpersonal, and communication skills.
- Ability to multitask and manage multiple situations and tasks at once.
- Experience with MS Office.
- Customer service experience in a laboratory/diagnostic/healthcare industry.
- Additional related education and/or experience.
We offer a competitive salary, flexible hours, and the opportunity to work in a dynamic and fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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