Client Service Representative

3 days ago


Phoenix Arizona, United States Jewish Family & Children's Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Service Representative to join our team at Jewish Family & Children's Service. As a Client Service Representative, you will be the first point of contact for clients and will be responsible for providing exceptional customer service, coordinating client care, and maintaining accurate records.

Key Responsibilities
  • Client Intake: Obtain initial client information, process according to office procedures, and ensure contract requirements are met.
  • Client Coordination: Inquire about client health and wellness needs, coordinate primary care or supportive services with JFCS staff or external parties, and ensure client whole health is addressed.
  • Scheduling and Verification: Schedule client appointments, verify insurance eligibility, and obtain required authorizations.
  • Record Keeping: Scan and import case material, update client information, and maintain accurate records.
  • Communication: Communicate with JFCS staff, referral sources, and case managers to ensure coordination and follow-through for clients.
Requirements
  • Education: Verifiable High school diploma or equivalent accredited GED.
  • Experience: Previous work experience in a position requiring significant public contact, preferably in a medical office, computer use, office organization skills, and ability to type 45 wpm.
  • Language: Bilingual Spanish-English preferred.
  • Attendance: Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations.
About JFCS

Jewish Family and Children's Service's (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

Benefits
  • Bonus Programs: Bonus Programs for both full-time and part-time employees.
  • Healthcare: FREE Primary HealthCare to all employees and every member of their household, regardless of relationship.
  • Employee Referral Bonuses: Generous Employee Referral Bonuses for both the new-hire and the referring employee.
  • Bilingual Salary Differential: Bilingual Salary Differential (English-Spanish).
  • Flexible Scheduling: Flexible Scheduling and Telehealth Flexibility for many positions.
  • Retirement Plan: 401(k) Retirement Plan, with Company Match.
  • Tuition Reimbursement: We offer tuition and clinical license reimbursement.
  • Professional Development: Numerous professional development and career growth opportunities.
  • Comprehensive Benefits: Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance.
  • Wellness Coaching: Wellness Coaching.
  • Employee Assistance Program: Employee Assistance Program.
  • Loan Forgiveness: Eligibility for Loan Forgiveness Programs in many positions.


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