Client Services Representative
3 days ago
We are seeking a highly organized and self-motivated Client Services Representative to join our team at Sonora Quest. As a key member of our Client Services team, you will be responsible for providing exceptional customer service to internal and external clients, resolving service-related issues, and maintaining accurate records.
Key Responsibilities- Effectively communicate with clients regarding laboratory test availability, test results, and patient specimen requirements.
- Use company resources to resolve service-related issues, such as Test-In-Questions (TIQ), trouble alerts, supply orders, and missing specimen.
- Document all actions taken and maintain daily metrics and collated monthly metrics, statistics, and quality data.
- Participate in self-directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap.
- Perform other duties as assigned.
- High School Diploma required and a minimum of one year experience in customer service.
- Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once.
- Must possess excellent organizational, interpersonal, and communication skills.
- Experience with MS Office.
- Customer service in a laboratory/diagnostic/health care industry preferred.
- Additional related education and/or experience preferred.
We offer a competitive salary, flexible hours, and the opportunity to work in a dynamic and fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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