Coffee Operations Manager

1 week ago


Mill Valley, California, United States Equator Coffees Full time

POSITION:
Coffee Operations Manager

CLASSIFICATION:
Exempt
Reporting Relationships: Reports to the District Manager

Direct Reports:
Shift Leads, Baristas, and Food Preparation Staff

About Equator: Founded in 1995 by Helen Russell and Brooke McDonnell, Equator Coffees has dedicated itself to a mission of ethical coffee sourcing and exceptional roasting practices. With over 28 years of experience, the company has established itself as a leader in sustainable coffee production.

Equator Coffees operates multiple retail cafes across California, offering a unique coffee experience that reflects its commitment to quality and social responsibility. The company has built strong partnerships with renowned chefs and specialty retailers, emphasizing its innovative approach to coffee.

Position Summary: The Coffee Operations Manager role presents an exciting opportunity for professional growth and development. This position is designed to prepare individuals for the management of a designated store and its team.

As a Coffee Operations Manager, you will engage in comprehensive training by shadowing experienced store managers and collaborating closely with the District Manager. This hands-on experience will immerse you in the essential responsibilities that uphold our brand's dedication to excellence.

The role involves key responsibilities such as:

  • Recruiting, training, and developing staff to foster a positive workplace culture.
  • Creating effective work schedules that align with business needs and employee availability.
  • Managing payroll accurately and addressing customer inquiries promptly.
  • Collaborating with the District Manager to enhance sales performance and monitor Key Performance Indicators.
  • Identifying opportunities for operational improvements.

This position is a dynamic learning experience that cultivates a passion for our brand and prepares you for future leadership roles within the company.

Qualifications and Requirements:

  • Demonstrated enthusiasm for coffee and the ability to inspire others.
  • Management experience in specialty coffee, retail, hospitality, or customer service is essential.
  • Experience in managing a profitable café or restaurant is preferred.
  • Must possess a current state-issued SERVSafe Manager Certificate.
  • Proven track record in recruiting, hiring, and managing teams.
  • Strong leadership capabilities and professional maturity.
  • Ability to understand and execute organizational goals and objectives.
  • Team-oriented with excellent collaboration skills.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to exercise independent judgment and decision-making.
  • Capacity to thrive in a fast-paced environment and manage competing priorities.
  • Experience in reviewing financial reports and adhering to budgets.
  • Willingness to work full-time, including early mornings, evenings, weekends, and holidays.
  • Proficient in POS systems, Microsoft Office, Google Suite, and other relevant software.
  • Bilingual in Spanish and English is preferred.
  • Minimum High School diploma or GED.

Compensation: Competitive salary, attainable bonus structure, comprehensive medical insurance, dental and vision plans, employer-covered life insurance, flexible spending accounts, employee assistance programs, paid time off, and 401K options with company matching.

This position description aims to outline the general nature and level of work performed by individuals in this role. It is not intended to encompass all duties and responsibilities, which may evolve based on the operational needs of the business.

Equator Coffees is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. All employment decisions will be based on competence, performance, and business needs, without discrimination based on any legally protected characteristics.



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