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Facility Operations Manager

2 months ago

Mill Valley, California, United States The Redwoods Full time
Job Overview

About The Redwoods:
At The Redwoods, we are dedicated to enhancing the lives of seniors through compassionate care and community engagement. With over five decades of experience, we are a nonprofit organization committed to providing essential services to a diverse population of residents. Our focus is on delivering high-quality care while ensuring a supportive and enriching environment for both staff and residents.

Position Summary:
The Administrator is responsible for overseeing the daily operations of both the assisted living and skilled nursing facilities. This role ensures adherence to all regulatory standards and serves as the primary contact for regulatory agencies. The Administrator will develop and implement administrative policies to support compliance and best practices, while also managing quality improvement initiatives across both facilities.

Key Responsibilities:

  • Direct compliance efforts with regulatory requirements, including preparation for surveys and audits.
  • Collaborate with the management team to set program goals aligned with organizational objectives.
  • Lead response initiatives during regulatory evaluations and inspections.
  • Address resident and family concerns effectively, ensuring appropriate referrals to team members.
  • Analyze organizational processes to enhance service delivery and operational efficiency.
  • Oversee the daily functions of the facilities, maintaining accurate records and data management.
  • Provide technical assistance related to both hardware and software as needed.
  • Prepare and present reports for organizational committees, including quality assurance initiatives.
  • Identify opportunities for operational improvements and implement necessary changes.
  • Manage special projects as assigned by executive leadership.
  • Support change management efforts with a positive leadership presence.
  • Ensure all policies and procedures are current and effective, developing new policies as required.
  • Act as a subject-matter expert for the electronic medical record system, compiling reports as needed.
  • Work with executive leadership to plan for long-term operational needs and improvements.
  • Respond to community concerns in collaboration with ombudsman and other officials.
  • Manage financial performance, including budgeting and expense oversight.
  • Perform additional duties as assigned.

Qualifications:

  • Must hold a valid nursing home administrator license in California or be eligible to obtain one within six months.
  • Certification as an RCFE administrator in California is required or must be obtained within three months.
  • A bachelor’s degree in a relevant field is necessary, along with three or more years of experience in skilled nursing or assisted living settings; a master’s degree is preferred.
  • Familiarity with relevant regulations and operational policies is essential.
  • Strong communication skills and attention to detail are critical.
  • Proficiency in computer systems and software to address technical issues effectively.

Skills and Abilities:

  • Ability to plan, prioritize, and delegate tasks effectively.
  • Experience in recruiting, training, and motivating staff.
  • Understanding of aging-related issues and sensitivity towards residents' needs.
  • Capability to communicate confidential information with professionalism.
  • Proficient in basic computer applications and willingness to learn new systems.
  • Ability to work independently and produce various written communications.
  • Comprehensive understanding of organizational operations and functions.
  • Ability to maintain composure under pressure while interacting with diverse individuals.

Physical Requirements:

  • Ability to perform tasks involving office equipment and materials, including lifting up to 35 lbs.
  • Frequent computer use and typing are essential components of the role.
  • Work primarily occurs in an office setting with occasional interactions with residents and the public.

The Redwoods is an Equal Opportunity Employer.