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Junior Customer Support Operations Manager

2 months ago

Mill Valley, California, United States Clear Concepts Management Full time

Clear Concepts Management is seeking a motivated Junior Customer Support Operations Manager to enhance our customer engagement strategies and support our expanding client base. Our mission is to drive customer satisfaction and sales performance through effective support and collaboration.

As a Junior Customer Support Operations Manager, you will be integral in streamlining our customer service processes and ensuring that our sales teams are equipped to meet client expectations. You will collaborate with various departments to facilitate smooth operations and contribute to the success of our client partnerships.

Key Responsibilities:

  • Work alongside management to formulate plans for improving customer outreach and acquisition strategies.
  • Conduct visits to potential clients as directed to explore sales opportunities.
  • Utilize provided resources and product knowledge to clearly communicate our services to customers.
  • Engage with potential clients in a professional and approachable manner.
  • Build relationships through active listening and understanding customer needs.
  • Address customer inquiries and provide clear information regarding our offerings.
  • Effectively convey the advantages and unique selling points of our products and services.
  • Collaborate with fellow team members to share insights on market trends and customer preferences.
  • Demonstrate how our services align with the specific requirements of potential clients.
Qualifications:
  • A Bachelor's degree in Business Administration, Marketing, or a related discipline is preferred.
  • A strong desire to pursue a career in customer support and sales.
  • Exceptional communication skills, both verbal and written.
  • Potential for leadership with the ability to inspire and guide entry-level team members.
  • Organized and detail-oriented, capable of managing multiple priorities.
  • Ability to analyze information and derive actionable insights.
  • Previous experience in customer service or sales is advantageous.
Benefits:
  • Unlimited commission potential.
  • Opportunities for career advancement within a growing organization.
  • Comprehensive training and mentorship programs.
  • A collaborative and supportive workplace culture.
This role requires in-person collaboration across various teams, and we are looking for candidates who are ready to contribute to our dynamic environment.