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Facility Operations Manager

2 months ago

Mill Valley, California, United States The Redwoods Full time
Job Overview

About The Redwoods:
At The Redwoods, we are dedicated to enhancing the lives of seniors through exceptional care and community engagement. With over five decades of experience, we pride ourselves on our commitment to providing vital services to a diverse population of residents. Our organization values teamwork and strives to create a fulfilling work environment for all employees.

Position Summary:
The Administrator is accountable for overseeing the daily operations of both the assisted living and skilled nursing facilities. This role involves ensuring adherence to all regulatory standards and acting as the primary contact for regulatory bodies. The Administrator will develop and implement administrative policies that align with compliance requirements and industry best practices.

Key Responsibilities:

  • Direct compliance efforts with regulatory standards, including preparation for surveys and audits.
  • Collaborate with the management team to set program goals that reflect the organization's mission.
  • Lead response initiatives during regulatory evaluations and investigations.
  • Manage resident and family inquiries, directing them to appropriate personnel.
  • Continuously assess organizational and client expectations to enhance service delivery.
  • Supervise daily operations, maintaining accurate records and data management.
  • Provide technical support for both hardware and software as needed.
  • Prepare and present reports for various committees, including quality assurance groups.
  • Identify opportunities for operational improvements and implement necessary changes.
  • Lead special projects as assigned by the CEO.
  • Support change management initiatives with a positive approach.
  • Ensure all policies are current and develop new policies as required.
  • Serve as an expert in the facility's electronic medical records system.
  • Consult with executive leadership on long-term operational strategies.
  • Address concerns raised by community representatives and officials.
  • Oversee financial performance, including budget preparation and management.
  • Perform additional duties as assigned.

Qualifications:

  • Must hold a valid nursing home administrator license in California or be eligible to obtain one within six months.
  • Must be licensed or certified as an RCFE administrator in California or be eligible to obtain certification within three months.
  • A bachelor's degree in a relevant field is required, with a preference for candidates holding a master's degree and three or more years of experience in skilled nursing or assisted living.
  • Familiarity with regulatory standards and operational policies for skilled nursing and residential care facilities.
  • Strong communication skills, both verbal and written, with a keen attention to detail.
  • Proficient in computer systems and able to troubleshoot basic technical issues.

Skills and Competencies:

  • Ability to prioritize tasks and delegate responsibilities effectively.
  • Experience in recruiting, training, and motivating staff.
  • Understanding of aging-related issues and sensitivity to resident needs.
  • Capable of conveying confidential information with discretion.
  • Proficient in standard office software and willing to learn new systems.
  • Ability to work independently and produce various written communications.
  • Knowledge of organizational operations and departmental functions.
  • Skilled in maintaining professionalism under pressure.

Physical Requirements:

  • Ability to handle office equipment and materials, including lifting up to 35 lbs.
  • Frequent computer use and typing are essential to the role.
  • Work primarily in an office setting with interactions involving residents and the public.

The Redwoods is an Equal Opportunity Employer.