Customer Service Representative

2 months ago


Apple Valley, California, United States Caribou Coffee Operating Company, Inc. Full time

Job Summary:

The Team Member is the core of the Caribou Coffee experience, responsible for delivering unparalleled guest service, crafting beverages, and bringing the company's purpose and values to life in every interaction.

Key Responsibilities:

  • Provides exceptional guest service by developing personal relationships, practicing active listening, and anticipating guest needs.
  • Hand-crafts beverages to order, adhering to Caribou's standard operating procedures.
  • Floats between barista and guest service roles, willing to fulfill all team member responsibilities.
  • Takes guest orders, manages cash drawer, and follows cash handling policies and procedures.
  • Maintains a clean and organized store environment, adhering to cleanliness, sanitization, and organization standards.
  • Thinks critically and acts upon what the team and guests will need in the future.
  • Differentiates between problems that can be solved directly and when to ask for leader support.

Core Values:

  • Brings the company's Core Values to life in all interactions: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
  • Brings joy to interactions and makes fun happen.
  • Relishes the opportunity to be helpful to others, both team members and guests.
  • Has a learner's mentality and desires to get better and do things correctly and effectively.
  • Shows up in every situation looking to do the right thing, serve with love, and make a positive impact.
  • Takes ownership for making a positive impact on others.
  • Shows up ready and willing to be a reliable team player and support one another.

Requirements:

  • Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
  • Must be at least 16 years of age.
  • Restaurant, retail, or guest service experience is preferred.

Physical Requirements:

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.



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