Client Engagement Coordinator

2 weeks ago

Peachtree Corners, Georgia, United States Enviri Corporation Full time


Company Overview
This is a hybrid role Enviri Corporation is a leading provider of specialized waste management solutions in the United States, offering services in remediation, disposal, recycling, and beneficial reuse for contaminated materials.

Our extensive range of technologies and services caters to various industries that produce waste, including energy, infrastructure, commercial, industrial, retail, and healthcare sectors.

What sets us apart is our unique ability to deliver a comprehensive, one-stop solution for managing multiple waste streams from a single client.

We pride ourselves on our meticulous processes, unwavering due diligence, and exceptional results that provide unparalleled recycling solutions with a strong focus on customer satisfaction.

Every day, Enviri Corporation adopts a proactive, dedicated approach to recycling and reusing waste that would otherwise end up in landfills.

Let our team of professionals create a tailored waste disposal and recycling strategy that aligns with your company’s needs and objectives.


Position Overview
The Client Engagement Coordinator is responsible for managing a client's waste disposal requirements and requests as outlined in their service agreement.

This position will also serve as an internal advisor to operational partners and contribute to developing a thorough understanding of business performance; identifying challenges and opportunities to improve customer experience.

The Client Engagement Coordinator adheres to established processes and exercises limited discretion in decision-making related to client requests and responsibilities.

Additionally, this role involves reviewing and approving client billing, including resolving discrepancies.

Key Responsibilities:

  • Communicate daily requests from technicians, compliance, or sales regarding changes or issues with clients' waste disposal needs.
  • Follow up on service complaints, requests for additional pickups, client inquiries, and/or enhancements to client accounts.
  • Coordinate with stakeholders to manage any service disruptions or changes due to unforeseen circumstances and secure approvals for modifications.
  • Document and track client issues and logistical changes daily in client portals, along with billing tasks for larger accounts.
  • Proactively manage multiple client accounts, ensuring a high level of satisfaction by meeting client expectations as per their service agreement.
  • Foster positive client relationships and identify opportunities to upsell new account features as necessary.
  • Attend scheduled face-to-face meetings with clients.
  • Oversee all aspects of client projects across multiple databases, ensuring the completeness and accuracy of client records.
  • Provide clients with customized reporting, including shipping/tracking reports, detailed manifests, on-time delivery and pickup reporting, and waste accumulation analysis.
  • Deliver internal reports on client progress to relevant team members.
  • Ensure that waste disposal processes comply with internal and regulatory agency standards while maintaining high-quality levels.

Qualifications
Basic Required Qualifications:
Bachelor's Degree with a minimum of 1+ years in account management OR High School Diploma or GED with 3+ years of account management experience.

Preferred Qualifications:

Ability to generate detailed, analytical reports by integrating data from various sources and databases with a keen attention to quality and procedures.

Capability to thrive in a fast-paced, dynamic work environment focused on client satisfaction and effective task completion.

Familiarity with RCRA, DOT, DEA, and OSHA regulations is advantageous.

Knowledge of the pharmaceutical or environmental sectors is a plus.

Proficiency in Microsoft Office Suite and preferred familiarity with a related CRM system and practices.

Strong phone communication skills and active listening abilities.

Excellent verbal and written communication skills.

Ability to utilize a computer for communication, information creation, and access.

Professional demeanor when interacting with customers and/or colleagues.

Ability to manage multiple tasks simultaneously to meet deadlines.

Capacity to follow directions or instructions accurately.

Willingness to travel up to 10% by car for client meetings and quarterly business reviews.

Additional Information
Enviri Corporation offers competitive benefits, including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount programs, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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