Patient Engagement Specialist

2 weeks ago


Peachtree Corners, Georgia, United States The JOI Group Full time

Company Overview

The JOI Group is an innovative healthcare technology organization committed to enhancing the operations of independent medical practices. Our goal is to optimize the patient journey and enable healthcare providers to concentrate on delivering exceptional care. By streamlining the prescription process, we aspire to restore the satisfaction of practicing medicine.

Position Summary

We are looking for a Patient Success Coordinator to become an integral part of our operations. In this role, you will serve as the key connection among patients, healthcare providers, and pharmacies, ensuring high levels of patient satisfaction and effective communication. Your duties will encompass addressing patient inquiries, resolving issues, and fostering positive relationships.

Key Responsibilities

  • Exhibit strong communication skills when interacting with patients and healthcare professionals.
  • Demonstrate exceptional organizational skills and meticulous attention to detail in managing data.
  • Show adaptability and a willingness to learn while thriving in a dynamic environment.
  • Prior experience in customer service is preferred.
  • Possess proficiency in desktop applications and electronic health records.
  • Work effectively both independently and as part of a healthcare team.
  • A background in healthcare or customer service is advantageous.


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