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Client Relations Coordinator

2 months ago

Peachtree Corners, Georgia, United States Milner Inc Full time
Job Overview

Position Title: Sales Support Specialist

Branch: 91

Department: MTI

Reporting To: Director

PRIMARY FUNCTION

Main Responsibility: The Sales Support Specialist plays a crucial role in identifying potential clients for follow-up by external sales representatives. This position acts as a liaison between the company and its customers, managing inquiries and processing orders for various products and services.

KEY RESPONSIBILITIES

  • Compile a comprehensive list of potential clients utilizing available resources and company databases.
  • Engage with customers via phone to facilitate orders for products and services, clearly articulating the benefits of the offerings.
  • Provide pricing information, delivery timelines, and payment options, while effectively persuading clients to make purchases based on product knowledge.
  • Document customer interactions, including names, addresses, purchases, and relevant notes in the company database.
  • Complete order forms with necessary details such as delivery schedules and payment information, ensuring credit approval is obtained.
  • Source and procure items from designated vendors as required.
  • At the conclusion of each work period, generate and submit a summary report of activities in accordance with company telemarketing guidelines.
  • May need to reach out to clients regarding shipment delays or material shortages, providing necessary explanations.
  • Perform additional tasks as needed to support the team.

EDUCATIONAL BACKGROUND

  • High school diploma required; some college education preferred.
  • Possess a friendly and persuasive telephone demeanor.
  • Ability to read, write, and comprehend English proficiently; proficiency in Spanish is an advantage.

EXPERIENCE REQUIREMENTS

A minimum of one to two years of experience in inside sales, telemarketing, or procurement is preferred.

ADDITIONAL SKILLS

  • Strong understanding of network systems and troubleshooting.
  • Exceptional verbal and written communication abilities.
  • Outstanding customer service skills.
  • Proficient in diagnosing and resolving issues methodically.
  • Able to handle multiple tasks effectively, even amidst interruptions.
  • Capable of collaborating with individuals from diverse backgrounds.

WORK ENVIRONMENT

  • Attention to detail is essential in a dynamic office setting.
  • Standard office environment; prolonged periods of sitting or standing may be required.
  • Some physical activity may be necessary, including lifting or moving items weighing up to 60 pounds.

SPECIAL REQUIREMENTS

  • Completion of mandatory training courses as outlined by Human Resources.
  • This description outlines the primary responsibilities associated with this position; additional duties may be assigned as necessary.

BUDGET RESPONSIBILITY

  • Maintain and secure the work environment, including PC, phone, and other assigned equipment.