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Patient Engagement Specialist

2 months ago

Peachtree Corners, Georgia, United States The JOI Group Full time

Company Overview

The JOI Group is an innovative healthcare technology firm committed to enhancing the operations of independent medical practices. Our goal is to optimize the patient journey and empower healthcare providers to concentrate on delivering exceptional care. By simplifying the medication process, we strive to restore the passion for practicing medicine.

Position Summary

We are looking for a Patient Success Coordinator to facilitate effective communication among patients, healthcare providers, and pharmacies. In this essential role, you will ensure patient satisfaction and foster positive interactions. Your duties will encompass addressing patient questions, resolving issues, and cultivating strong relationships.

Key Responsibilities

  • Exhibit excellent communication skills with patients and healthcare professionals
  • Demonstrate outstanding organizational skills and meticulous attention to detail in managing data
  • Show adaptability, eagerness to learn, and the ability to excel in a dynamic environment
  • Prior experience in customer service is advantageous
  • Be proficient in using desktop applications and electronic health records
  • Possess the ability to work autonomously and collaboratively within a healthcare team
  • A background in healthcare or customer service is beneficial