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Patient Engagement Specialist
2 months ago
Company Overview
The JOI Group is an innovative healthcare technology firm committed to enhancing the operations of independent medical practices. Our goal is to optimize the patient journey and enable healthcare providers to concentrate on delivering exceptional care. By simplifying the prescription workflow, we strive to restore the passion for practicing medicine.
Position Summary
We are in search of a Patient Success Coordinator to fulfill a crucial role within our organization. Acting as the intermediary among patients, healthcare providers, and pharmacies, you will be essential in fostering patient satisfaction and facilitating effective communication. Your duties will encompass addressing patient inquiries, resolving issues, and cultivating positive relationships.
Key Responsibilities
- Exhibit strong communication capabilities with patients and healthcare professionals.
- Demonstrate exceptional organizational skills and meticulous attention to detail in managing data.
- Show adaptability, eagerness to learn, and the ability to excel in a dynamic environment.
- Possess prior experience in customer service, which is preferred.
- Be proficient in using desktop applications and electronic health records.
- Exhibit the ability to work both independently and collaboratively within a healthcare team.
- A background in healthcare or customer service is advantageous.
