Appointment Coordination Specialist
2 weeks ago
Join RAYUS Radiology as a Scheduling Specialist
At RAYUS Radiology, we are redefining the radiology experience, making it an essential part of accurate diagnosis and effective treatment. We invite you to be part of our mission. As a Scheduling Specialist, your primary role will be to facilitate services for patients and referring professionals through effective communication and appointment management.
This position is full-time, operating from 9:30 AM to 6:00 PM.
KEY RESPONSIBILITIES:
Scheduling Duties (85%):
- Manage incoming calls professionally and efficiently.
- Maintain positive relationships with patients, referring offices, and colleagues.
- Coordinate patient examinations in accordance with established company protocols.
- Accurately collect and document all necessary personal, financial, and insurance details.
- Ensure comprehensive and precise entry of patient information into our systems.
- Inform patients about their financial obligations, necessary attire, preparation kits, and dietary restrictions prior to their appointments.
- Communicate any scheduling adjustments to technologists to enhance patient satisfaction.
- Keep an updated database of current and potential referring physicians.
- Assist with overflow calls from other centers to maintain seamless scheduling.
- Provide backup support for front office staff as needed.
- Route calls from the main contact number to the appropriate department or personnel.
Insurance Responsibilities (10%):
- Pre-certify all examinations with the patient's insurance provider as required.
- Verify insurance details for same-day additions.
- Utilize knowledge of insurance carriers and necessary procedures to secure authorizations when needed.
Additional Tasks (5%):
- Complete other assigned duties as required.
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