Ambulatory Services Coordinator

2 months ago


McKinney, Texas, United States Children's Health Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Ambulatory Services Representative to join our team at Children's Health. As a key member of our outpatient scheduling team, you will be responsible for delivering exceptional customer service, ensuring accurate and efficient scheduling processes, and maintaining high-quality patient data.

Key Responsibilities:

  • Receive and process appointment requests, ensuring accurate and timely scheduling
  • Identify and create new Medical Record Numbers (MRNs) as needed
  • Obtain and verify patient demographic and insurance information
  • Determine insurance coverage and eligibility, and provide financial counseling as necessary
  • Triage and prioritize patient referrals using standard operating procedures
  • Manage work queues in Epic and review hospital services and Account Record (HAR) accuracy
  • Register donors and research participants, and review Daily Account Record (DAR) for Medicaid mismatches
  • Obtain authorizations for admissions and liaise with the access center
  • Facilitate diagnostic and ancillary scheduling, and review existing pre-visit orders
  • Check patients in and out, make follow-up appointments, and prepare patient packets and schedules
  • Apply charges in the system to support clinic financial statistics, and complete daily provider utilization grids
  • Warm call reminders and collect co-pay amounts from patient guardians

Requirements:

  • At least 1 year of customer service or outpatient-related scheduling experience
  • High school diploma or equivalent

About Children's Health:

We put our people first and value diversity, equity, and inclusion. We offer a range of benefits, including employee portion of medical plan premiums covered after 3 years, 4%-10% employee savings plan match, paid parental leave, and more. As an equal opportunity employer, we do not discriminate against employees or applicants based on protected status or class.



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