Customer Support IT Analyst

2 weeks ago


Frederick, Maryland, United States Global Enterprise Services, LLC Full time
IT Support Specialist

We are seeking a dedicated IT Support Specialist to join our team at Global Enterprise Services, LLC. In this role, you will be responsible for delivering exceptional technical assistance to our clients.

  • Remote and On-Site Support: Offer IT assistance both in-person and remotely, addressing various technical issues as they arise.
  • Equipment Management: Install, configure, troubleshoot, and maintain Government Furnished Equipment (GFE), including computers, mobile devices, and peripherals.
  • Software Maintenance: Manage the installation, configuration, troubleshooting, and upkeep of essential software applications, including Microsoft Windows, Microsoft Office 365, and other approved tools.
  • Network Services: Provide physical network support, including the replacement of Ethernet and patch cables.
  • Video Conferencing Support: Assist with Video Teleconferencing (VTC) systems, including equipment setup, scheduling, and meeting facilitation.
  • Security Compliance: Ensure that all organization-owned equipment and software meet Information Assurance (IA) standards, assisting with vulnerability assessments and security scans.
  • Management Tools: Utilize enterprise management tools for various tasks as outlined in the Performance Work Statement (PWS).
  • Technical Proficiency: Familiarity with PowerShell, Batch scripting, and the Microsoft Power Platform is essential.
  • Knowledge Base Development: Analyze helpdesk requests and contribute to the knowledge base by updating articles.
  • Certifications: A valid CompTIA A+, Network+, or Security+ Certification is required.
  • Experience: A minimum of 2 years in customer support and functional/technical IT support, along with 1 year of experience managing Microsoft Group Policy.

Clearance Requirement: Candidates must possess a Secret clearance.



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