Customer Support Associate

2 weeks ago


Frederick, Maryland, United States Regency Furniture Full time

Customer Service Representative

At Regency Furniture, we are on the lookout for a dedicated Customer Service Representative to ensure our clients receive an exceptional service experience. Our team thrives in a collaborative environment that values quality service and fosters positive interactions with both internal and external customers. We provide a supportive atmosphere with numerous opportunities for career advancement. Our comprehensive benefits package includes medical, vision, dental, paid time off, and a 401(k) plan.

Key Responsibilities:

  • Manage a high volume of incoming calls
  • Assist sales personnel by processing transactions swiftly and accurately
  • Address customer inquiries and issues both in-person and via phone
  • Develop a deep understanding of company policies and procedures
  • Review and modify customer orders as necessary
  • Maintain various delivery and service records
  • Coordinate driver dispatching
  • Clearly communicate estimated timelines to customers regarding financing, policies, delivery, and pickups
  • Generate reports as required
  • Organize and finalize delivery schedules
  • Support pricing, tagging, promotions, and overall organization
  • Schedule service appointments
  • Conduct daily outreach to customers for delivery updates, confirmations, thank-you calls, and follow-ups
  • Adhere to the assigned work schedule
  • Participate in all mandatory meetings

Qualifications:

  • High School diploma or GED is required
  • Availability to work a retail schedule, including weekends, evenings, and holidays
  • Excellent communication skills; bilingual abilities are advantageous
  • Ability to read, analyze, and interpret common documents related to sales and finance
  • Capability to respond to typical inquiries or complaints from customers or vendors
  • Proficiency in basic calculations (discounts, interest, commissions, percentages, etc.)
  • Physical ability to lift or move items weighing up to 25 pounds regularly
  • Computer proficiency, including Microsoft Outlook, Word, Excel, and Windows

Benefits:

  • Medical, dental, vision, life insurance, and disability coverage, including options for dependents
  • Paid vacation time
  • Recognition and rewards programs
  • 401(k) retirement savings plan
  • Generous employee purchase policy

JOB CODE:



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