Experienced IT Support Analyst

1 week ago


Frederick, Maryland, United States Encentric, Inc. Full time
Job Overview

Location: Hybrid remote and onsite.

Availability: Immediate.

Position Summary: Encentric, Inc. is seeking a qualified Experienced IT Support Analyst to deliver information management and technology support services for various military health organizations.

Security Clearance: An active Secret clearance is required for this position.

Educational Requirements: High School Diploma is mandatory.

Certification Requirements: Candidates must hold either a GSEC or CompTIA Security+ Certification.

Relevant Experience:

  • A minimum of 2 years' experience in customer support.
  • At least 2 years' experience in providing functional and technical IT assistance.
  • Minimum of 1 year of experience managing Microsoft Group Policy.
  • Prior experience with military health agencies is preferred.

Key Responsibilities:

  • Deliver IT support both on-site and remotely as required.
  • Install, configure, troubleshoot, and maintain Government Furnished Equipment (GFE), including computers, mobile devices, and peripherals.
  • Manage installation, configuration, troubleshooting, and maintenance of software applications, including Microsoft Windows Operating Systems and Microsoft Office 365.
  • Perform physical network tasks such as replacing Ethernet cables and connecting patch cables, without engaging in network administration.
  • Provide comprehensive support for Video Teleconferencing (VTC) systems, including equipment configuration and meeting facilitation.
  • Ensure compliance with Information Assurance (IA) requirements to maintain an Authority To Operate (ATO).
  • Support IA tasks such as vulnerability mitigation, executing system queries, and maintaining IA service accounts.
  • Utilize enterprise management tools for task execution, including Microsoft Configuration Manager and Active Directory.
  • Possess experience with PowerShell and Batch scripting.
  • Analyze help desk requests and update knowledge bases for future reference.


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