Operations Supervisor
1 week ago
Company Background:
Grand Fitness Mgmt, LLC is a prominent franchisee of Planet Fitness, managing over 66 locations since its inception in 2010. Our mission is to enrich the lives of individuals by offering a top-notch fitness experience in a friendly and non-threatening atmosphere.
Candidate Profile:
At Planet Fitness, our team members are united by a shared enthusiasm for our brand and a commitment to ensuring that all members feel welcomed in our Judgement Free Zone.
The Assistant Operations Manager will support the General Manager in overseeing club activities to guarantee an outstanding member experience. This role involves leading a team in a positive and motivating environment while providing ongoing support in employee training and development.
Employee Benefits:
- On-Demand Pay
- Competitive Salary
- Medical, Dental, and Vision Coverage
- Paid Time Off for Vacation and Sick Leave
- Employee Discounts and Perks
- Complimentary Black Card Membership
- 401K Retirement Plan
Key Responsibilities:
- Deliver a consistent and exceptional experience to members, guests, and fellow staff.
- Organize and manage the shift schedules for team members.
- Assist in the recruitment and onboarding of new staff.
- Provide training for new and existing team members on club operations.
- Effectively manage conflict situations.
- Delegate tasks to club staff and ensure adherence to all company policies and procedures.
- Monitor team performance and provide constructive feedback to the General Manager and team members.
- Oversee inventory management for club operations.
- Accurately process retail transactions and work towards achieving sales targets.
- Guide and support team members through the disciplinary process when necessary.
Qualifications:
- 1-2 years of experience in a management or supervisory role.
- Must be at least 18 years old.
- High school diploma or GED equivalent is required.
- Willingness to obtain CPR/AED certification (training provided).
- Excellent customer service abilities.
- Strong problem-solving skills.
- Effective verbal and written communication skills.
- Basic proficiency in computer applications (Microsoft Suite).
- Ability to lift up to 50 pounds.
- Capacity to stand and walk for extended periods.
- This position is contingent upon successful completion of a background check in accordance with applicable laws.
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