Guest Service Specialist

2 weeks ago


Mount Ida, Arkansas, United States Shangri-La Full time
Shangri-La Toronto

At Shangri-La Toronto, we are committed to providing unparalleled service to our patrons in the Food & Beverage sector. We seek individuals who exemplify our fundamental values and pursue excellence in every guest interaction.

Key Responsibilities:

  • Foster a warm and inviting environment for guests, ensuring their requests are addressed swiftly and courteously.
  • Work collaboratively with team members to deliver exceptional customer service and effectively manage any challenges that may occur.
  • Uphold a high standard of integrity and professionalism consistently.
  • Stay informed about local attractions and events to enrich the guest experience.
  • Comply with all hotel policies and standards to maintain a safe and enjoyable atmosphere for both guests and staff.

Qualifications:

  • Previous experience in a high-end lounge or luxury service environment.
  • A minimum of 2 years in a comparable position.
  • Willingness to work evenings, weekends, and holidays as required.
  • SmartServe certification is necessary.
  • Must be authorized to work in Canada.


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