Guest Service Specialist
2 weeks ago
At Shangri-La Toronto, we are committed to providing unparalleled service to our patrons in the Food & Beverage sector. We seek individuals who exemplify our fundamental values and pursue excellence in every guest interaction.
Key Responsibilities:
- Foster a warm and inviting environment for guests, ensuring their requests are addressed swiftly and courteously.
- Work collaboratively with team members to deliver exceptional customer service and effectively manage any challenges that may occur.
- Uphold a high standard of integrity and professionalism consistently.
- Stay informed about local attractions and events to enrich the guest experience.
- Comply with all hotel policies and standards to maintain a safe and enjoyable atmosphere for both guests and staff.
Qualifications:
- Previous experience in a high-end lounge or luxury service environment.
- A minimum of 2 years in a comparable position.
- Willingness to work evenings, weekends, and holidays as required.
- SmartServe certification is necessary.
- Must be authorized to work in Canada.
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